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Manulife · 1 day ago

New Business Support Operations Associate

Boston, Massachusetts

Full-time

Hybrid

New Grad, Entry Level

Manulife is a leading international financial services provider, helping people make their decisions easier and lives better. They are seeking a New Business Support Operations Associate who will be responsible for providing excellent service, support, and administrative tasks to deliver an outstanding client experience.

FinanceFinancial ExchangesFinancial Services

Responsibilities

Responsible for following up on participant rollovers in a timely manner

Responsible for responding to emails and other participant inquiry in a timely manner

Work directly with financial intermediaries to ultimately channel assets into John Hancock

Connect with Third Party Administrators and Plan Sponsors to facilitate rollover process

Complete daily and weekly operational activities while following department policies and procedures

Respond to routine inquiries from various operation teams both internal and external

Oversee data integrity requirements

Proactively share knowledge to ensure team objectives are met

Qualification

Bachelor’s degreeFinancial servicesCustomer service skillsWritten communicationAnalytical skillsTeam playerDetail oriented

Required

Bachelor's degree, excellent opportunity for a New Graduate!

Excellent written communication, Phone demeanor, and customer service skills

Knowledge of financial services is a plus!

Preferred

Strong written and verbal communicators

Continuous learners

Team player

Driven

Passion for customer service

Good analytical and problem-solving skills

Ability to learn quickly

Detail oriented with the ability to quickly coordinate, prioritize, and work within a multiple task environment

Benefits

Health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans

Various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions)

Financial education and counseling resources

Generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year

Full range of statutory leaves of absence