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DSV - Global Transport and Logistics · 1 day ago

Customer Service Agent, FTZ Administrator

USA - El Paso, Paseo Del Este Blv

Full-time

Onsite

Entry Level

$14/hr - $19/hr

2+ years exp

DSV - Global Transport and Logistics is a leading supplier of global solutions within transport and logistics. The Customer Service Agent manages client inquiries, coordinates with various stakeholders, and ensures timely responses to meet customer expectations while achieving internal goals.

Freight ServiceInsuranceLogisticsSupply Chain ManagementTransportationWarehousing

Responsibilities

Responsible for handling inquiries and providing information; primary point of contact with the customer

Provides expediting, tracing and POD support as required

Resolves issues raised by the customer quickly and efficiently

Provides ad hoc reporting and analysis as requested

Becomes proficient in all DSV Transportation supported operations at the facility

Documents cost avoidance and savings attained

Works on special projects and assignments as needed

Review and transmit Weekly estimate and weekly entry 3461’s and 7501’s

Track and monitor 214 admissions and customs entries to ensure timely processing and resolve any issues or delays

Communicate with customs officials, brokers, and other stakeholders to resolve any customs-related inquiries or problems

Enter and Review withdrawals for exportation and IT (QP/WP CBP Forms 7512)

Ensure all weekly, monthly, quarterly and annual FTZ forms and reports necessary for FTZ operations are submitted and reviewed for accuracy

Monitor FTZ operations end to end to include daily processing zone transactions

Operate the FTZ inventory control and recordkeeping system

Communicate with Warehouse personnel for inventory discrepancies

Maintain accurate records of customs transactions and documentation for audit purposes

Provide annual FTZ reports (Yearly Blanket CBP form 216, Annual Reconciliation, Certification Letter, FTZ Board Report)

Provide guidance and support to colleagues on FTZ-related matters

Supports Implementation, Account Management and Customer during account set-up

Prepares and maintains Standard Operating Procedures (SOPs) as assigned

Performs other duties as required

Ability to listen and comprehend instructions

Ability to work independently while recognizing the need to be part of a team

Strong aptitude for organization with high volume of paperwork

Bring a can do attitude to work every day

Willingly assist coworkers with projects

Great Work Ethic (puts company’s needs ahead of personal ambition)

Qualification

Logistics experienceCustomer service experienceMicrosoft Office proficiencyTyping skillsMath skillsEnglish language skillsOrganizational skillsTeamworkWork ethic