Pyramid Consulting, Inc · 1 day ago
L1 Service Desk Analyst
Logan, UT
Contract
Hybrid
New Grad, Entry Level
$18/hr - $22/hr
0+ years expPyramid Consulting, Inc. is a leading company in the Pest Control Industry, and they are seeking an L1 Service Desk Analyst for a 12+ months contract opportunity. The role involves providing technical assistance, troubleshooting, and support for various software and operating systems while maintaining high customer service standards.
ConsultingInformation TechnologyLegalProfessional ServicesSoftwareStaffing Agency
Responsibilities
Serve as the first point of contact for end users seeking technical assistance via phone, email, or ticketing system
Provide basic troubleshooting and support for Windows, macOS, Microsoft Office, mobile devices (iOS/Android), and approved software applications
Reset passwords, unlock accounts, and perform basic user administration tasks in Active Directory and other systems
Document all service desk interactions, steps taken, and final resolutions in the ticketing system
Follow up with users to ensure issues are resolved satisfactorily
Escalate unresolved issues to Level 2/3 support in a timely and detailed manner
Assist in onboarding/offboarding processes, including setting up workstations and accounts
Maintain a high level of professionalism and customer service in all interactions
Adhere to internal processes, SLAs, and ITIL-based best practices
Qualification
Required
Serve as the first point of contact for end users seeking technical assistance via phone, email, or ticketing system
Provide basic troubleshooting and support for Windows, macOS, Microsoft Office, mobile devices (iOS/Android), and approved software applications
Reset passwords, unlock accounts, and perform basic user administration tasks in Active Directory and other systems
Document all service desk interactions, steps taken, and final resolutions in the ticketing system
Follow up with users to ensure issues are resolved satisfactorily
Escalate unresolved issues to Level 2/3 support in a timely and detailed manner
Assist in onboarding/offboarding processes, including setting up workstations and accounts
Maintain a high level of professionalism and customer service in all interactions
Adhere to internal processes, SLAs, and ITIL-based best practices
Key Skills; IT Support, Troubleshooting, Windows
High school diploma or equivalent; Associate's or technical degree preferred
0–2 years of experience in IT support, help desk, or service desk environment
Basic knowledge of Windows OS, Office 365, and networking fundamentals
Experience with ticketing systems (e.g., Client, Zendesk, Jira) is a plus
Strong problem-solving skills and attention to detail
Excellent verbal and written communication skills
Ability to work both independently and as part of a team
CompTIA A
ITIL Foundation
Microsoft Certified: Modern Desktop Administrator Associate
Benefits
Health insurance (medical, dental, vision)
401(k) plan
Paid sick leave (depending on work location)
Company
Pyramid Consulting, Inc
Pyramid Consulting, a global leader in workforce and technology solutions, empowers individuals and organizations to transform and thrive in the most challenging and competitive markets.
5001-10000 employees
H1B Sponsorship
Pyramid Consulting, Inc has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (178)
2024 (112)
2023 (95)
2022 (62)
2021 (50)
2020 (117)
Funding
Current Stage
Late StageLeadership Team
Ramesh Maturu
President and Co-Founder
Manish Kaushik
Chief Financial Officer
Recent News
2025-08-18
Company data provided by crunchbase