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Hagerty · 1 day ago

Director of Claims, Auto Injury and Litigation

United States

Full-time

Remote

Senior Level, Lead/Staff

10+ years exp

Hagerty is an automotive enthusiast brand and the world’s largest membership organization. As the Director of Claims, you will be accountable for developing and implementing claims handling processes, overseeing injury claims through litigation, and ensuring compliance with regulations while delivering strong financial results.

Auto InsuranceInsuranceInsurTech

Responsibilities

Oversee first- and third-party injury claims through litigation

Fulfill general management responsibilities including integration of efficiencies in claims handling process, business planning, budget management, staffing, and analysis/communication of results

Provide coaching to direct reports via feedback and development opportunities

Participate in performance management, performance reviews, and administration of compensation changes

Develop and maintain strong relationships with company business partners

Communicate with key departments across the enterprise on claims results and challenges

Provide guidance to Managers and Assistant Managers with daily questions, claim file management, client correspondence, or escalated calls

Develop leadership and technical skills within staff

Build capability of direct and indirect reports to broaden claims expertise

Recruit, train, and develop employees in claims functions

Review large losses, claims with potentially significant exposures, and claims which exceed the authority of subordinates

Ensure proper service and settlement of all claims while remaining compliant with state specific regulations

Manage and produce favorable financial results on claims metrics including cycle time, audit scores, expenses, closing ratio, etc

Oversee litigation with a focus on resolution in a quick, fair, and cost-effective manner

Integrate claims experience with insurance product coverage design by identifying trends that may impact insurance policy language or underwriting processes

Function as a positive, effective advocate for change and growth

Continue to foster a team-oriented, collaborative, and productive environment

Qualification

Claims managementLitigation oversightTeam leadershipBudget managementRegulatory complianceCustomer serviceTechnical expertiseInfluencing skillsPublic company knowledgeCommunication skillsOrganizational skills