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Ecorobotix · 1 day ago

Information Technology Support Specialist

Pasco, WA

Full-time

Onsite

Entry Level

$50K/yr - $60K/yr

1+ years exp

Ecorobotix Inc. is focused on creating innovative robotic solutions to improve ecological practices in agriculture. The IT Support Specialist will provide technical support for U.S. operations, ensuring connectivity to global IT infrastructure and assisting with various IT needs for local employees.

AgricultureAgTechArtificial Intelligence (AI)Cloud Data ServicesFarmingMachine LearningRobotics

Hiring Manager

Jordan Carney

Responsibilities

Provide daily on-site IT support to U.S. team members (hardware, software, connectivity, user access)

Troubleshoot and resolve technical issues related to PCs, printers, networks, and mobile devices

Install, configure, and maintain computer systems, peripherals, and software

Assist with onboarding/offboarding, user accounts, and equipment provisioning

Support remote connections to global systems (VPNs, cloud services, Teams/SharePoint)

Maintain asset inventory and ensure compliance with IT security policies

Collaborate with the Swiss IT team on system updates, patches, and process improvements

Provide first-line support for internal applications and escalate complex issues appropriately

Regular collaboration with the Swiss IT team via Teams and shared systems

Occasional travel to support equipment setup or local events may be required

Qualification

IT support experienceMicrosoft 365Windows 10/11Network configurationCloud platformsLinuxTroubleshooting skillsOrganizedCommunication skillsSelf-motivated