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JetBlue · 1 day ago

Associate Analyst CTS

Jamaica, NY

Full-time

Onsite

Entry Level

$49K/yr - $63K/yr

1+ years exp

JetBlue is an airline company seeking an Associate Analyst CTS to provide efficient and timely technical support to Crewmembers. The role involves resolving technical issues, ensuring excellent customer service, and maintaining documentation in a team environment.

Air TransportationTransportation

No H1B

Responsibilities

Provides support for all JetBlue hardware/applications including telephony and mobile devices

Provides excellent onsite and remote Customer Service for JetBlue Crewmembers

Coordinates resolution of incidents/requests from beginning to end with internal and external resources

Monitors and supports systems

Maintains and supports user access

Facilitates software package rollouts and maintenance

Collaborates with all Information Technology (IT) disciplines

Works to achieve first-touch resolution with all issues

Maintains documentation of requests per JetBlue standards

Maintains and updates knowledge base documentation with most relevant information

Coordinates response for major incidents and outages

Other duties as assigned

Qualification

IT SupportOperating SystemsApplication SupportDesktop Deployment PackagesMicrosoft ProductsNetworking KnowledgeCustomer ServiceKnowledge Base MaintenanceDocumentationCollaboration

Required

High School Diploma or General Education Development (GED) Diploma

One (1) year of experience providing first level IT Support in a large organization

Experience supporting latest operating systems, or successful completion of IT for Everyone certification via Coursera

Experience implementing and supporting applications

Available for overnight travel Up to 50%

In possession of valid travel documents with the ability to travel in and out of the United States

Experience using desktop deployment packages

Legally eligible to work in the country in which the position is located

Authorization to work in the US is required. This position is not eligible for visa sponsorship

Preferred

Bachelor's Degree

Two (2) years' experience in IT hardware and application support

Certifications (Microsoft, Networking, programming languages)

One (1) year experience in a call center environment

Knowledge of Microsoft desktop and server products

Knowledge of Exchange and Office Suite

Knowledge of LAN environment using TCP/IP, DHCP, DNS

Knowledge of telephony, messaging and infrastructure (VOIP and POTS)

Knowledge of mobile devices

Benefits

Access to healthcare benefits

A 401(k) plan and company match

Crewmember stock purchase plan

Short-term and long-term disability coverage

Basic life insurance

Free space available travel on JetBlue

And more

Company

JetBlue

Glassdoor3.7

When JetBlue first took flight in February 2000, our founding goal was to bring humanity back to air travel, and over two decades later, we still put our customers, crewmembers and communities at the center of everything we do.

Founded in 1998

Long Island City, New York, USA

10001+ employees