Apply on Employer Site

OVERWATCH · 1 week ago

Business Operations Project Manager

Austin, Texas Metropolitan Area

Full-time

Onsite

Mid, Senior Level

3+ years exp

Overwatch is a service-disabled Veteran-owned small business specializing in mission-critical infrastructure services. The Business Operations Project Manager will lead client onboarding and manage cross-functional operations to ensure efficient project execution and support company growth.

ConsultingManagement ConsultingRecruiting

Hiring Manager

Ryan Norton

Responsibilities

Serve as the primary Business Operations partner for U.S.-based client accounts from onboarding through ongoing execution

Manage and track onboarding milestones, prepare required documentation, and ensure timely completion across Sales, Finance, Legal, HR, and Operations

Coordinate internal stakeholders to ensure clients are operationally ready for project execution

Identify and proactively address operational gaps that could impact client experience or delivery timelines

Support account-level operational needs to ensure continuity, accuracy, and responsiveness

Lead and manage cross-functional business operations projects that support company growth and operational efficiency

Support entity-related operational needs, including documentation, vendor onboarding, compliance coordination, and process alignment

Assist with company and project insurance coordination, including gathering requirements, managing documentation, and partnering with brokers and internal stakeholders

Support procurement initiatives, vendor coordination, and operational readiness activities

Maintain project plans, operational dashboards, KPI reporting, and executive-ready updates

Drive standardization of workflows, documentation, and operating procedures across the business

Partner closely with Sales, Business Operations, Finance, HR, Legal, and executive leadership to align operational execution with business strategy

Facilitate clear communication, structured handoffs, and accountability across teams

Identify inefficiencies and recommend process improvements to increase scalability, accuracy, and speed

Support change management as new tools, processes, and systems are implemented

Act as a trusted operational advisor to internal stakeholders

Qualification

Business OperationsProject ManagementCross-functional CollaborationOperational ReadinessVendor ManagementProactive Problem SolverOrganizational SkillsCommunication SkillsDetail-oriented