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Desert Diamond Casinos & Entertainment · 1 day ago

Slot Electronics Bench Tech

Glendale, AZ

Full-time

Onsite

Entry Level

2+ years exp

Desert Diamond Casinos & Entertainment is a gaming enterprise, and they are seeking a Slot Electronics Bench Technician to troubleshoot, repair, and maintain slot machines and their components. The role involves ensuring compliance with gaming regulations, performing diagnostics and repairs, and maintaining accurate inventory tracking.

CasinoMedia and Entertainment

Comp. & Benefits

Responsibilities

Maintains superior relationships with support departments to help execute transactions

Ensures compliance with all State and Tohono O’odham Gaming Office (TOGO) regulations, including Internal Controls (ICs)

Exhibits awareness of the various types of slot device-cheating methods and is able to recognize any potential attempts while monitoring the gaming floor

Capable of handling routine complaints and incidents and exhibits the appropriate discretion to identify situations that require the attention of supervisory personnel

Operates hand tools, soldering equipment, electrical test equipment, and other equipment as needed

Removes, moves, installs and/or upgrades slot machines to include their electronic components, systems, and peripherals; maintains an accurate inventory tracking

Performs all types of diagnostics and repairs to correct mechanical, electrical, and electronic failures to the component level; troubleshoots via reading and identifying components within schematics; monitors and tracks all malfunctions to include the cause, repair and parts involved

Performs slot machine RAM clears/key chips and configuration of set-up options to meet manufacturers and regulatory agency specifications; troubleshoots, installs and operates machines accounting system, slot machine operations, ticket in/ticket out system; and parts system maintenance

Tracks, records, and safeguards all funds used for testing and other diagnostic functions

Maintains all TOGE confidential records and information, including proprietary information, slot machine records both written and electronic, guest information, machine play history, financial information, game settings, etc

Performs other duties as assigned

Qualification

Electronic RepairSchematic ReadingAdvanced MathematicsCustomer ServiceElectronic Test EquipmentTroubleshooting TechniquesWindows EnvironmentManual Hand ToolsMulti-tasking AbilityCommunication Skills

Required

Associates Degree in Electronics or related field, plus two (2) years of Electronic Repair experience; or related education, experience and/or training

Must be 18 years of age or older

No felony, theft, or stealing convictions

Must be able to pass a pre-employment drug/alcohol screen, background investigation, obtain and maintain a gaming license

Knowledge and proficiency in advanced mathematics

Maintain proper maintenance of shop equipment

Maintain proper documentation of all Gaming Machines and Gaming Machine Equipment verifications, tests and maintenance

Provide exceptional service to our guests and employees when performing job duties and conduct oneself in a professional and businesslike manner

Maintain an acceptable consistent, and regular attendance record

Ensure full compliance with departmental Internal Controls, policies, procedures and regulations

Ability to communicate effectively in the English language, to include reading, verbal and written proficiencies

Ability to demonstrate outstanding guest service delivery and guest service recovery techniques at all times

Ability to make board level electronic repairs, including surface mounted components

Ability to proficiently use all electronic repair equipment, test equipment and diagnostics equipment in the execution of duties

Ability to control the influx of bad parts, troubleshoot and repair for stock replenishment

Ability to read and interpret detailed schematics, technical manuals and illustrated parts breakdowns to isolate problem components

Ability to proficiently identify components by design, type and rating from component markings or schematic callouts

Ability to remedy Repairs and Maintenance expenses through strategic component repair verses assembly reordering

Ability to complete moderately complex administrative paperwork

Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with team members at all levels

Skill in operating business computers and office machines, including in a Windows environment

Ability to work in a fast paced, multi-tasking environment, at times, under levels of stress

Ability to wear/use communication devices such as ear piece/radio device, hand held tablets or other forms of service communication devices

Knowledge of basic manual hands tools, i.e. hammers, screwdrivers, socket sets, wrenches, etc., and of electronic and mechanical troubleshooting methods and techniques