SilverSky · 1 day ago
Service Desk Specialist L2
United States
Full-time
Remote
Mid LevelSilverSky is a global cyber security company dedicated to protecting the digital world. The Level 2 Service Desk Specialist will provide technical support to users, assist with email migrations, and troubleshoot various issues to ensure client satisfaction.
Cyber SecurityInformation TechnologyNetwork SecuritySecuritySoftware
Responsibilities
Support email migrations & profile setups for POP, IMAP, MAPI, RPC/HTTPS email setups including the secure/non-secure ports
Assist administrator/End-User with profile set up, and rebuilding profiles using multiple MAC & Microsoft mail clients
Responsible for calendar issues such as conflict messages, resource rooms, delegates setups
Browse and create public folders and permission for internal and external emails
Analyze mail flow, routing and internet headers
Provide additional troubleshooting of issues escalated from Tier-1 support
Qualification
Required
Vocational diploma/college degree or certifications such as A+ or N+
Experience with IMAP/POP/MAPI/OWA/HTTPS – ports that should be used
Experience with Exchange 2010– 2019– Office 365
Experience with basic network troubleshooting, and DNS is a plus
Knowledge of Active Directory and its relationship to Exchange
Knowledge of any Mobile Device Management Products would a plus
Knowledge of Whitelisting, Blacklisting, Spam Scoring
Knowledge of PowerShell, Exchange Management Console, and SharePoint experience are a plus
Efficient in using and configuring client side components (Outlook, Outlook Express, Mac Mail, Outlook 2011 for Mac, OS X, and Mobile Devices using POP & IMAP.)
Understanding of SMTP message flow
Basic understanding of troubleshooting steps that should take place for connectivity issues relating to email delays, DNS, Internet issues
Open to work on a shifting schedule
Preferred
Office 365
Mobile Device Management (MDM)
MimeCast
Duo Security
Company
SilverSky
Silversky offers managed extended detection and response (MxDR) services in cybersecurity.
Founded in 1997
201-500 employees
H1B Sponsorship
SilverSky has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (1)
Funding
Current Stage
Growth StageTotal Funding
$139.5MKey Investors
SQN Venture PartnersITOCHU InternationalGoldman Sachs
2024-04-18Series Unknown
2021-10-20Corporate Round· $31.5M
2014-10-21Acquired
Leadership Team
Richard Dobrow
Chief Executive Officer
Lukas Zanko
Chief Financial Officer
Recent News
2025-11-05
2025-10-30
CyberSecurity Breakthrough
2025-10-10
Company data provided by crunchbase