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UL Solutions · 2 days ago

Customer Success Specialist

14301 SE 1st Street, Vancouver, WA, 98684, US

Full-time

Hybrid

Entry, Mid Level

$74K/yr - $94K/yr

2+ years exp

UL Solutions has been pioneering change since 1894, leading the way in safety science. The Customer Success Specialist supports client relationships by demonstrating product features and ensuring customer satisfaction while addressing urgent issues and recommending solutions to meet client needs.

AdviceAnalyticsEducationPublic Safety

Responsibilities

Supports the client relationship by demonstrating product/service features to help the customer achieve specific business results and maximum value from the product(s)

Supports client account satisfaction, account growth by effectively responding to client sensitive and urgent issues

May recommend specific solutions to achieve customer's desired result

Meet with prospects to identify and qualify their needs including understanding decision makers, delivery timeframe, budget status, challenge and pain points, and competition status

Provides value propositions to clients, prepares quotes or reviews quotes prepared by others, and closes sales by assisting Account Ownership roles by getting prospects commitment with little or no supervision

Performs other duties as directed

Read and follow the Underwriters Laboratories Code of Conduct and follow all physical and digital security practices