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AMERICAN SYSTEMS · 1 day ago

AI Implementation Architect - Remote

United States

Full-time

Remote

Senior Level

$165K/yr - $216K/yr

6+ years exp

AMERICAN SYSTEMS is a dynamic organization focused on innovation and customer success. They are seeking an AI Implementation Architect to lead the design, deployment, and governance of AI capabilities within the ServiceNow platform, ensuring responsible operations and compliance.

GovernmentInformation Technology

Comp. & Benefits

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Establish comprehensive AI governance framework for responsible operations

Implement intelligent self-service and 24/7 conversational AI interfaces

Deploy automated fulfillment capabilities within chat interfaces

Design knowledge deflection systems to reduce ticket volume

Develop intelligent routing and categorization for incident management

Monitor AI performance, privacy adherence, and policy compliance

Conduct pre-deployment risk evaluations and post-deployment assessments

Ensure AI outputs are explainable and documented

Identify and mitigate AI bias and unintended consequences

Train customer staff on AI capabilities and responsible use

Qualification

ServiceNow architectureAI governance frameworksGenerative AI implementationsConversational AINatural language processingAI risk assessmentAI transparency frameworksAutomated ticket deflectionIntelligent routingPrompt engineering

Required

Must pass Federal Background Investigation (MBI) / Moderate Risk Level Tier 2, Public Trust

Must be U.S. Citizen or Lawful Permanent Resident with a minimum of 3 consecutive years of U.S. residency from date of legal entry

Must pass federal tax compliance screening

Minimum 6 years with ServiceNow or equivalent ESM platforms and architecture

Minimum 1 year developing and deploying AI solutions for ServiceNow or equivalent ESM platforms

Must have verifiable recent (within past 3 years) hands-on experience delivering enterprise service management solutions in the IRS operational environment or an equivalent federal environment of comparable scale, governance, and compliance complexity

Proven experience with generative AI and agentic AI implementations

Experience establishing AI governance frameworks in regulated environments

ServiceNow AI/ML capabilities (Virtual Agent, Predictive Intelligence, Now Assist)

Generative AI integration and prompt engineering

Conversational AI and natural language processing (NLP)

Automated ticket deflection and intelligent routing

AI risk assessment and bias mitigation strategies

AI transparency and explainability frameworks