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Cleveland-Cliffs · 2 days ago

Program Manager Corporate Business Development

Detroit Regional Office

Full-time

Onsite

Mid, Senior Level

5+ years exp

Cleveland-Cliffs Inc. is the largest flat-rolled steel company and the largest iron ore pellet producer in North America. The Program Manager Corporate Business Development will act as a point of contact for clients, building long-lasting relationships and identifying new strategic customers that align with Cleveland Cliffs core values.

Consumer Goods

Comp. & Benefits

Responsibilities

Identifying and developing new key customers as well as developing opportunities with select current customer base

Target immediate takeover opportunities to backfill existing Hot and Cold stamp open capacity

Develop key opportunities in support of CCTS business plan

Communicating with clients to understand their needs and explain CCTS product value

Building and maintaining relationships with clients based on trust and respect

Collaborating with internal departments to facilitate client need fulfillment

Keeping accurate records pertaining to opportunities and account notes

Maintaining updated knowledge of company products and services

Resolving complaints and preventing additional issues by improving processes while maintaining customer relationships

Identifying industry trends and opportunities that provide growth for CCTS

Acting as a client advocate with a focus on improving the buyer experience

Qualification

B2B account managementData analysisCommunication skillsCustomer behavior understandingProblem-solving skillsRelationship buildingTechnical acumenAdaptabilityActive listeningCollaborationOrganizational skills

Required

Exceptional verbal and written communication skills

Ability to collect, track, and analyze large amounts of data

Adaptability and strong problem-solving skills with excellent active listening skills

Ability to build rapport and collaborate with others within the company and externally

Understanding of consumer/customer behaviors and industry trends

Support existing book of business while furthering growth with southern divisions located in Alabama, Tennessee, Kentucky

Preferred

5–7+ years in B2B account management or sales in automotive/industrial manufacturing—ideally with exposure to stamping (hot/cold), metal forming, materials supply, or Tier 1/Tier 2 environments

Demonstrated product/technical acumen around hot and cold stamped components, value streams (e.g., forming, tooling, finishing), and material supply dynamics