Staff Consultant (Performance Engineeering) jobs in United States
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ServiceNow · 1 day ago

Staff Consultant (Performance Engineeering)

position12900 Science Drive Suite 100, Orlando, Florida, United States
timeFull-time
remoteOnsite
seniorityLead/Staff

ServiceNow is a global market leader in innovative AI-enhanced technology, serving over 8,100 customers. The Performance Support Engineer will manage and resolve complex issues related to performance and instance availability, while mentoring junior team members and providing customer-facing support.

Agentic AIBusiness Process Automation (BPA)Cloud ManagementEnterprise SoftwareRobotic Process Automation (RPA)SaaS
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Growth Opportunities
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H1B Sponsor Likelynote

Responsibilities

The Performance Support Engineer will be responsible for managing and resolving the most challenging issues for the ServiceNow Technical Support team focusing on Performance and instance availability
This includes being the last point of escalation within the technical support department and mentoring junior team members in the various technologies
The successful candidate will be able to quickly gain an understanding of the ServiceNow platform
This is a customer-facing role and therefore it requires strong inter-personal skills in addition to strong technical skills
The Performance Support Engineer must able to work outside of normal business hours (evening/weekend shifts, holidays) as needed

Qualification

AI integrationTroubleshooting technical issuesRelational databasesJavaScripting languagesAdvanced Unix/LinuxWeb application stackPerformance diagnosisCustomer serviceNetworking knowledgeSystem administrationTeam collaborationCommunication skillsTime management

Required

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
Demonstrated ability to troubleshoot difficult technical issues
Strong Experience with relational databases (e.g. MySQL, Oracle)
Java experience
Experience in one (or more) scripting languages: JavaScript, Python, Perl, Unix Shell, Windows Shell
Advanced Unix/Linux experience
Working knowledge of the components in a web applications stack
Experience diagnosing performance degradation (e.g. explain plans, database tuning)
Experience working well in a team environment while also being able to work productively while unsupervised
Strong personal commitment to quality and customer service
Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems
Ability to work with high-value customer administrators and developers
Excellent time management skills
Consistent ability to work evenings and weekends
Understanding of basic networking and system administration

Preferred

Experience writing or debugging Object Oriented code (Java preferred, other relevant technologies ok)
Experience working with dynamic HTML components: AJAX, JavaScript, AngularJS, CSS, XML, HTML, XHTML
Advanced object oriented programming skills (Java strongly preferred)
Deep understanding of JavaScript
Demonstrated proficiency with the following Technical Skills: Web Services (consuming or providing) (SOAP, REST), Data Extraction Technologies (e.g. JDBC, ODBC), Any bi-directional, automated integration between two systems
TCP/IP, Networking knowledge
Experience with Splunk
Understanding of Simple Network Management Protocol (SNMP)
Understanding of remote administration via SSH, SNMP, WMI, Powershell
Experience in any of the technologies on this list: http://wiki.service-now.com/index.php?title=List_of_Available_Integrations
Strong Familiarity with Eclipse IDE
A fundamental understanding of ITSM, ITIL, and/or CMDB

Company

ServiceNow

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ServiceNow is an AI platform that delivers IT operations, field service management and app engine solutions.
dateFounded in 2004
location
Santa Clara, California, USA
people-size10001+ employees
web-link
http://www.servicenow.com

H1B Sponsorship

ServiceNow has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (910)
2024 (876)
2023 (807)
2022 (840)
2021 (447)
2020 (439)

Funding

Current Stage
Public Company
Total Funding
$83.7M
Key Investors
Sequoia CapitalJMI Equity
2022-12-09Post Ipo Equity
2012-07-29IPO
2012-03-20Private Equity· $10.98M

Leadership Team

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Bill McDermott
Chairman and CEO
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Pat Casey
Chief Technology Officer & EVP of DevOps
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