State of Ohio · 1 week ago
Customer Service Assistant 2 - Multiple Positions
United States of America-OHIO-Franklin County
Full-time
Onsite
New Grad, Entry Level
0+ years expThe State of Ohio is seeking multiple experienced customer service professionals to join the Ohio Department of Medicaid as Customer Service Assistant 2. This role involves operating in a call center environment, screening applications, responding to inquiries, and providing customer service to various stakeholders.
GovernmentOffice Administration
Responsibilities
Operate in a call center environment answering questions from Ohio Medicaid applicants, credentialists and other stakeholders
Screen applications for individuals, groups and organizations
Screening will include, but is not limited to: verifying licensure, ensuring that the applicant(s) is not sanctioned and ensuring the accuracy of the information documented on the Ohio Medicaid Application
Respond to emails
Assist with maintaining and updating provider records and files
Prepare & maintain reports concerning production activities
Participate in training for user acceptance testing & preparing data clean-up activities in preparation for the new Provider Network Management (PNM) module
Provide customer service resolving issues for applicants, credentialists, & other stakeholders by means of email communication, phone, & chat
Qualification
Required
9 mos. trg. or 9 mos. exp. in office practices & procedures
9 mos. trg. or 9 mos. exp. in public relations or customer service that included techniques for handling difficult people
9 mos. trg. or 9 mos. exp. in typing, keyboarding, data entry or word processing
9 mos. trg. or 9 mos. exp. in operation of personal computer
Or equivalent of Minimum Qualifications for Employment noted above
Benefits
Medical Coverage
Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
Childbirth, Adoption, and Foster Care leave
Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)
Company
State of Ohio
State of Ohio is more than ‘just a job’ – is a privilege to serve families, friends and neighbors who rely on us throughout our great state.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Beverlyn Johns, MS
Deputy Chief Operating Officer
Holly Drake
State Chief Information Security Officer
Recent News
2025-08-26
2025-08-06
Company data provided by crunchbase