Selective Insurance · 1 day ago
Senior Billing Services Technician (Hybrid)
Branchville, NJ
Full-time
Hybrid
Mid, Senior Level
$53K/yr - $73K/yr
1+ years expSelective Insurance is a midsized U.S. domestic property and casualty insurance company with a history of strong financial performance. They are seeking a Senior Billing Services Technician to manage direct billed receivables and complex agents, ensuring compliance with guidelines while supporting customer service requests.
FinanceFinancial ServicesInsurance
Responsibilities
Manage and process individual Direct Bill, Agency Billed, and PaySync® exception items according to department guidelines and service level agreements. Recognize opportunities to reduce or prevent past due items during daily work assignments and account reviews. Take proactive measures to promote change. Requires the ability to understand policy activity based on knowledge of the billing systems, company operations and electronic payment systems
Respond to internal, external customer and vendor inquiries; including cash corrections and credit card disputes. This may require the ability to reconstruct policy and payment activity based on knowledge of the P&C billing system, electronic payment systems and company operations, including source systems
Collect and/or resolve outstanding direct bill, agency billed and PaySync® receivables on accounts from low to high complexity, including the coordination of dispute resolution and payment negotiation within level of authority. This requires an understanding of premium development and the recording process, along with the ability to explain premium charges to customers
Manage receivables in internal or external collections (accounts placed with collection agencies and attorneys). Manage collection agency placements, closed reports, second placement processing, SLA’s, invoice reconciliation and inquires. Make financial decisions on internal collections, attorney placements, suit process and negotiate settlements within authority. Maintain databases and reporting. Handle bankruptcies and dispute resolution
Collect agency balances and reconcile payment processing. Communicate effectively with agents and regional personnel regarding receivable or payment issues. Promote and train agents in the use of all electronic payment methods (direct bill commission, sweep and agent statement payments). Update billing system with information provided by agency licensing
Ability to manage, create and format reporting in Excel and Access. Ability to perform analysis on data to detect trends, manage receivables, and implement process improvements
Foster positive relationships with agents and regional personnel and be able to effectively communicate billing decisions to these groups. Collaborate with internal business partners to resolve processing problems that could affect balancing, compliance and customer service
Identify, recommend and participate in automation enhancements or workflow improvements. Participation may include: suggestions for system enhancements, testing, or any improvement that is essential to the success of billing initiatives
Participate in insurance education and skill development programs
Qualification
Required
Thorough understanding of internal collections, knowledge of external collections
Payment negotiation and dispute resolution skills
Cash processing, including resolution of exception items
Independent judgment to identify and resolve problems
Strong written and verbal skills. Familiar with MS Office product suite
High school diploma or equivalent preferred
1-3 years credit and collection experience, along with associated record keeping
1-3 years customer service or related experience
Experience with insurance products and/or premium development recommended
Benefits
Comprehensive health care plans
Retirement savings plan with company match
Discounted Employee Stock Purchase Program
Tuition assistance and reimbursement programs
20 days of paid time off
Company
Selective Insurance
At Selective, we maintain a commitment to provide unique insurance solutions that help keep the families and businesses of our communities protected.
1001-5000 employees
H1B Sponsorship
Selective Insurance has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (45)
2024 (32)
2023 (43)
2022 (30)
2021 (29)
2020 (25)
Funding
Current Stage
Public CompanyTotal Funding
$400M2025-02-25Post Ipo Debt· $400M
1978-01-13IPO
Leadership Team
John Marchioni
President and CEO
Patrick S. Brennan
Chief Financial Officer
Recent News
2025-12-09
2025-11-11
Company data provided by crunchbase