Humana · 1 day ago
Director, Content Design
United States
Full-time
Remote
Senior Level, Lead/Staff
$168K/yr - $231K/yr
10+ years expHumana Inc. is committed to putting health first, and they are seeking a Director of Content Design to lead their content design strategy for Product Groups in Consumer Digital. This role involves managing a team of content designers and collaborating with various departments to enhance member engagement through effective digital content delivery.
Health CareHealth InsuranceInsuranceVenture Capital
Responsibilities
Define and scale Humana’s UX content design vision across digital ecosystems, grounded in health literacy, accessibility, and member trust
Manage and grow a best-in-class UX content design team supporting web, mobile, voice, chatbot, and other emerging channels
Champion a consistent and inclusive voice that reflects Humana’s values of kindness, clarity, and care—tailored to diverse member populations
Partner with leaders across product, experience design, marketing, legal, compliance, and clinical teams to ensure aligned, high-impact digital content delivery
Establish scalable frameworks, taxonomies, and governance models for content reuse, localization, personalization, and accessibility (WCAG, ADA)
Leverage data, user research, and behavioral science to guide content decisions that improve member engagement and outcomes
Oversee editorial standards, content operations, and team performance to deliver high-quality experiences efficiently and effectively
Qualification
Required
10+ years of experience in UX content design, content strategy, product writing, or editorial leadership—preferably in healthcare, insurance, or other regulated industry
5+ years leading content or design teams within complex, matrixed organizations
Strong executive presence with a track record of influencing senior leadership and cross-functional partners
Deep expertise in health literacy, plain language, accessibility, and inclusive communication practices
Proven experience designing and operationalizing content systems at scale (e.g., content design systems, CMS workflows, taxonomy/metadata structures)
Strong alignment with Humana's values and a passion for improving people's health and lives
Bachelor's or advanced degree in Communications, English, Journalism, HCD, or related field
Benefits
Medical, dental and vision benefits
401(k) retirement savings plan
Time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
Short-term and long-term disability
Life insurance
Company
Humana
Humana is a health insurance provider for individuals, families, and businesses.
10001+ employees
H1B Sponsorship
Humana has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (282)
2024 (246)
2023 (284)
2022 (274)
2021 (212)
2020 (84)
Funding
Current Stage
Public CompanyTotal Funding
$13.07B2025-05-30Post Ipo Debt· $5B
2025-03-03Post Ipo Debt· $1.25B
2024-03-11Post Ipo Debt· $2.25B
Leadership Team
Jim Rechtin
CEO and President
Colin Drylie
Senior Vice President, Experience Transformation
Recent News
2026-01-07
2026-01-06
2026-01-04
Company data provided by crunchbase