NEOGOV · 1 day ago
WIC CSR 2
Brunswick, GA
Full-time
Onsite
Entry, Mid Level
$35K/yr - $35K/yr
2+ years expNEOGOV is part of the Georgia Department of Public Health, which is dedicated to protecting lives and promoting healthy lifestyles in Georgia. The WIC CSR 2 role involves providing technical assistance, leading customer service representatives, and ensuring compliance with regulatory requirements related to public health services.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Answer the phone in the call center as needed – daily around other duties and provide coverage during leave of other call center staff. Monitor and facilitate referral information received from the call center fax, complete NE as an NA
Serve as a lead CSR – providing technical assistance to the call center and to the clinics & maintaining on-site work flow
Work the Gateway Queues throughout the district to meet processing standards
Assist with regulatory requirements related to inventory and other operational requirements. Serve as a district super-user – submitting incidents to the state
CSR Trainer – provide hands-on technical assistance for GA-WIC, policies and procedures, and Gateway processing. Process Gateway Applications to meet processing standards. Complete requirements related to inventory and other operational requirements
Float CSR – provide clinic coverage as needed to maintain open schedules while CSRs are out complete hospital certification intake with partnered hospitals (looking to expand past Candler in the future). Provide Pathways coverage as needed
Qualification
Required
High school diploma/GED
Minimum of 2 years' experience as current Public Health CSR 1, no disciplinary actions over the previous 12 months
Overall score of 3 or higher on two most recent performance evaluations (PMFs)
Preferred
Five years' experience within the WIC Program
Two (2) years' experience processing Gateway applications
Benefits
13 Paid Holidays
Generous Leave Package-Educational Support Leave and 3 weeks each accrued Annual and Sick Leave
Defined Benefit retirement plan
Health Insurance
Dental Insurance
Vision Insurance
Health Care Spending Account
Dependent Care Spending Account
Life Insurance
AD&D Insurance
Disability Insurance
Legal Insurance
Long-Term Care Insurance
Specified Illness
Deferred Compensation (401K & 457 Plans)
A supportive and rewarding work environment
Physical Activity Breaks
Employee Assistance Program
Employee discount program
Tuition Assistance
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase