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Cox Enterprises · 1 day ago

Client Performance Manager III (Central Dispatch)

Atlanta GA

Full-time

Hybrid

Mid, Senior Level

$81K/yr - $122K/yr

5+ years exp

Cox Automotive is a leader in transforming the automotive industry through innovative technology and exceptional customer experiences. They are seeking a Client Performance Manager III to build and maintain relationships with external clients, ensuring their needs drive priorities and activities aimed at client retention and product utilization.

AdvertisingBroadcastingDigital MediaTelecommunications

Growth Opportunities

No H1B

Responsibilities

Manages client performance and retention through robust ongoing client engagement in support of Central Dispatch

Assesses client account opportunities and risks

Works cross-functionally to coordinate planned client engagement activity and ensure delivery of agreed-upon services and solutions

Strives to minimize churn from assigned client relationships and encourage increased adoption of new capabilities and services

Generates additional business / revenue by harvesting accounts for expansion and product upselling

Identifies and recommends Client Performance Account Management best practices and supports continuous improvement across the function

Contribute to customer satisfaction by consistently meeting and/or exceeding expectations and commitments by providing a high level of customer service to both internal and external customers; by solving customer problems quickly and effectively

Work directly, professionally and collaboratively with Clients, internal teams (Product, Implementation, Operations, etc.), and other cross-functional teams as required to meet client needs

Maintain expected level of client engagement on a monthly basis in an effort to drive product utilization, performance, and minimize potential client churn risk

Perform other duties as assigned or needed

Qualification

Client relationship managementAccount managementAutomotive logistics knowledgeMS Office proficiencyReporting platforms knowledgeTask prioritizationEffective communicationTime managementOrganizational skills

Required

Bachelor's degree in a related discipline and 5+ years' experience in a related field. The right candidate could also have a different combination, such as a master's degree and up to 2 years' experience; or 9 years' experience in a related field

Requires strong knowledge of MS office tools and effective communication skills: written, verbal and presentation

Exceptional client relationship, account management, experience

Excellent time management, organization, and task prioritization skills

Willing and able to travel as needed and required (up to 50% day or overnight trips)

Valid Driver's License