Dialpad Japan · 4 days ago
Business Strategy & Operations Manager
San Ramon, CA
Full-time
Onsite
Senior Level, Lead/Staff
$143K/yr - $181K/yr
8+ years expDialpad is the leading AI-powered customer communications platform, transforming how businesses communicate with their customers. As a Business Strategy & Operations Manager, you will partner closely with the CTO and the Engineering leadership team to drive operational excellence, strategic execution, and organizational cohesion across Engineering.
Telecommunications
Responsibilities
Provide high-level executive support as a trusted partner to the CTO, ensuring seamless synchronization between leadership priorities, strategic workflows, and team needs
Masterfully manage the CTO’s schedule to ensure energy is focused on the highest-leverage initiatives and long-term priorities
Draft internal memos, board decks, and town hall presentations; manage executive presence at conferences and press events
Oversee complex travel planning and T&E initiatives for the CTO and broader engineering leadership
Manage the flow of information into the CTO’s office; screen emails, prioritize urgent requests, and ensure timely responses to internal and external stakeholders
Design and orchestrate the "pulse" of the org, including leadership offsites, Engineering Manager summits, and all-hands meetings
Identify bottlenecks in our current workflows and implement scalable systems to fix them
Lead the quarterly planning and OKR setting process for EPD, ensuring goals align with broader business objectives
Foster deep relationships with Marketing, Sales, and Finance to ensure Engineering operates in a collaborative and integrated manner, never in a silo
Produce our annual global EPD Hackathon and other high-impact cross-functional meetups
Partner with the Operations Assistant to ensure all Engineering-specific administrative tasks—from vendor contracts to office space needs for the technical team—are executed with precision
Assist in tracking the Engineering department’s travel and entertainment (T&E) budget, ensuring compliance with company policy and the efficient use of resources
Partner with HR to operationalize departmental training and documentation, ensuring people programs are seamlessly integrated into the Engineering workflow
Oversee the execution of office operations and event logistics, ensuring high standards are met across the board
Qualification
Required
8+ years in business operations, project management, chief of staff, or executive support within scaling tech organizations
Ability to build cross-functional relationships and act as a liaison between the CTO and the broader organization
Proven ability to manage complex calendars and logistics while navigating shifting priorities in a fast-paced environment
An innovative mindset focused on turning messy, ambiguous ideas into streamlined, efficient processes
Experience leading meetings and creating executive-level presentations for various audiences
Exceptional project management skills with the ability to anticipate needs and stay three steps ahead
Comfortable navigating the nuances of an engineering organization and partnering with senior engineering leadership
Proficiency with Google Workspace and project management tools (e.g., Jira, Asana)
Benefits
Competitive benefits and perks
Robust training program
Inclusive offices
Vibrant environment to cultivate collaboration and connection
Exceptional culture
Company
Dialpad Japan
“Smart Call” でコミュニケーションは次の時代へ Dialpad はピュアクラウド型のビジネス電話システム “Dialpad” を提供しています。音声・ビデオ通話、メッセージや各種ビジネスツールとの連携、通話分析で、ビジネスコミュニケーションをより豊かなものにします。デバイスを選ばず、いつでもどこからでも仕事に取り組めます。 真にイノベーションとコラボレーションを兼ね備えた企業カルチャーを創りあげる唯一の方法は、クラウドを使った電話システムを導入することです。Dialpadは、世界で最も先進的な企業向けのクラウド型電話システムです。 1.ピュアクラウドPBXで導入までの工数と時間をカット 2.PBXのランニングコストも余分な社用携帯のコストも丸ごとカット 3.ユーザー目線で開発された使いやすいインターフェース 4.圧倒的に簡単な設定と管理 5.これまでほぼ変わらなかった電話の在り方を変える時代 〜 Becase it’s 2020！
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase