Acorn Stairlifts, Inc. · 2 days ago
Customer Support Agent
Orlando, FL
Full-time
Onsite
Entry Level
$18/hr - $18/hr
2+ years expAcorn Stairlifts, Inc. is the world’s largest independent manufacturer and supplier of stairlifts, seeking a Customer Support Agent to provide outstanding customer service and technical support. The role involves serving as the primary point of contact for customer inquiries, resolving concerns, and assisting with service appointments and parts orders.
AutomotiveManufacturingMobile
Responsibilities
Serve as the primary point of contact for customer and dealer inquiries
Resolve customer concerns with professionalism and empathy
Provide basic technical assistance and escalate complex issues
Document customer interactions and complete incident reports
Confirm service appointments and coordinate daily scheduling
Assist customers with parts orders and service call scheduling
Determine warranty coverage and support accurate invoicing or collections
Identify recurring service issues and escalate when necessary
Process RMAs and respond to voicemail and email support requests
Follow all safety, security, and company procedures
Qualification
Required
Proper phone skills of a traditional customer service role
Mechanical aptitude
Proficient in Microsoft Windows
Strong typing skills
Excellent verbal and written communication
Customer-focused mindset with strong listening skills
Ability to handle difficult situations with professionalism
Strong analytical and troubleshooting abilities
Team-oriented, adaptable, and able to work in a changing environment
Reliable with strong work ethic and schedule adherence
Associate's degree (preferred), OR
2–4 years of customer support or related experience, OR
Equivalent combination of education and experience
Ability to occasionally lift up to 10 lbs
Primarily a desk-based role with regular sitting, speaking, and listening
Moderate office noise level
Preferred
Associate's degree
Benefits
Comprehensive benefits package: Medical, Dental, Vision
Enrollment in company 401(k) program, with company match
Company-paid Life Insurance + Short- and Long-Term Disability
7 paid holidays + 10 days paid time off annually; paid time off increases to 15 days annually after 2 years
Company
Acorn Stairlifts, Inc.
Acorn Stairlifts is the World Leader in the manufacture, installation and innovation of stairlifts.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Kimberly De Jesus
Senior Human Resources Business Partner
Company data provided by crunchbase