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Bank of Hope · 1 day ago

Teller (Kailua)- Territorial Savings

Kailua, HI

Full-time

Onsite

New Grad, Entry Level

$18/hr - $22/hr

Bank of Hope is seeking a Teller to provide excellent customer service and transaction processing. The role involves assisting customers with inquiries, processing transactions accurately, and adhering to bank policies while supporting branch operations.

BankingFinancial ServicesInsuranceVenture Capital

Responsibilities

Deliver a welcoming and professional experience for all customers by addressing their needs promptly and courteously

Assist customers with routine inquires related to accounts, transactions, and services, ensuring a positive banking experience

Identify opportunities to educate customers on bank products and services, referring them to other team members when necessary

Resolve basic customer concerns and escalate complex issues to the appropriate branch personnel

Accurately and efficiently process customer transactions, including deposits, withdrawals, check cashing, loan payments, and money orders

Maintain a balanced cash drawer by following established cash-handling procedures

Ensure the accuracy and confidentiality of all transactions while complying with bank policies and regulations

Support branch operations by assisting with tasks such as ATM balancing, night deposits, and safe deposit box access

Identify opportunities to deepen customer relationships by cross-selling or upselling additional products and services

Adhere to all bank policies, procedures, and compliance requirements, including security and fraud prevention protocols

Monitor for and report any suspicious activity, helping to safeguard customer accounts and branch assets

Maintain a clean and organized workstation, ensuring that all supplies and materials are stocked and ready for use

Complete assigned administrative tasks, such as updating customer records and assisting with branch audits

Collaborate with branch team members to ensure smooth daily operations and consistent service delivery

Participate in training opportunities to enhance job knowledge and stay informed about banking products and services

Support other branch functions as needed, including assisting with special projects or tasks during peak times

Collaborate with the Branch Manager, Operations Manager, and other team members to achieve branch goals and maintain a positive team culture

Qualification

Customer serviceEnglishCommunication skillsComputer knowledgeOrganizational skillsMulti-taskingAdaptability

Required

Minimum Education Level: High School Diploma

Some experience in retail sales and customer service functions a plus

Combination of Experience and Education can meet the job requirements: Yes

English: Written: Fluent Verbal: Fluent

Computer/Systems Knowledge Requirements: Basic to Intermediate

Excellent written and oral communication skills; ability to communicate effectively and project a professional image when giving and taking information in writing, in person, and over the phone

Ability to respond effectively to the most sensitive inquiries or customer complaints

Ability to manage multiple tasks, projects, and deadlines simultaneously

Strong organizational skills with a willingness to adapt to change as needed in a fast-paced environment