New Balance · 1 day ago
Manager, International Technology
Boston, MA
Full-time
Hybrid
Mid, Senior Level
$122K/yr - $193K/yr
7+ years expNew Balance is a company that has empowered people through sport and craftsmanship since 1906. They are seeking an International Technology Manager to focus on governance, processes, and standards across multiple international regions, ensuring operational excellence and supporting regional technology leaders in project execution and service delivery.
ApparelConsumer GoodsE-CommerceShoesSporting Goods
Responsibilities
Ensure continuous delivery of IT services, coordinating and reporting global SLAs and KPIs to monitor our Operational Excellence – Project execution, budget planning and execution, services/platform availability, end-user satisfaction, with internal and external clients
Follow up on the status of key initiatives, work with various IT regional leaders on issues, prioritization of projects and prepare presentation for Monthly regional reviews
Rationalize and standardize the global application portfolio across the regions, where possible, to deliver cross-product synergies, efficiencies, and best practices, while upholding quality support of lane verticals
Organize internal resources as well as external suppliers to ensure operational service levels, portfolio of activities and cost targets are delivered. Provide visibility to stakeholders with ongoing communication and reporting. Ensure compliance to IT security and control framework
Support the forecast and management of the operating budget with the Regional Leaders, including required resources (financial, external, and internal suppliers, people) to deliver the project portfolio and business as usual
Understand/contribute to regional strategic directions and goals. Support its alignment of the Global Strategy and Goals
Coordinate and support an on-going project portfolio execution to achieve the International IT strategy, taking account the regional goals, corporate priorities, technology opportunities, and cost pressures. Support the international leaders to ensure a timely and on budget delivery of IT components
Proactively identify and support the management of operational excellence risks, dependencies, and issues (and related mitigation plans); escalate in a clear and timely manner as appropriate
Qualification
Required
Minimum of 7-10 years of experience with technology and management work experience with minimum of five years working with international technology teams, managing service levels leveraging technology standards (ITIL/CoBIT)
Must be high-output and detail oriented with multi-tasking abilities and a combination of both technical and customer service experience
Experience leading up to several concurrent initiatives, preferably in retail industry
Experience implementing technology standards/best practices, collaborating with/adapting to vendor methodologies as appropriate
Experience working in a multi-cultural environment, understanding cultural nuances and dealing with ambiguity
Flexibility to work flexible hours on a needed basis – this role will be interacting with team members from all over the globe
Technical background with understanding and/or hands-on experience in retail industry
Detail oriented with strong English written and verbal communication skills
Willing to take a hands-on approach and help the team to drive success
Proven ability with management of quality and service delivery coupled with the communication and negotiation skills
Relationship oriented individual working with outside vendors as well as all levels of internal partners, verbally and in writing to facilitate the understanding of technical issues to non-technical staff and of business issues by technical staff
Benefits
Three options for medical insurance
Dental
Vision
Life insurance
401K
Online learning and development courses
Tuition reimbursement
$100 monthly student loan support
Various mentorship programs
$1,000 lifestyle reimbursement
4 weeks of vacations
12 holidays
Generous parental leave
Three options for medical insurance
Dental and vision insurance
Associate discount
401k
Short term disability
$300 lifestyle reimbursement
Associate discount
Company
New Balance
New Balance is a sports footwear and apparel brand that sells sneakers, shoes, and fitness clothing online and in retail stores.
10001+ employees
H1B Sponsorship
New Balance has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (5)
2023 (3)
2022 (5)
2021 (5)
2020 (5)
Funding
Current Stage
Late StageTotal Funding
$0.08MKey Investors
Massachusetts Life Sciences Center
2020-10-15Grant· $0.08M
Leadership Team
Joe Preston
President & Chief Executive Officer
John Withee
CFO
Recent News
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