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Caterpillar Inc. · 12 hours ago

Senior Corporate Account Manager

Peoria, IL

Full-time

Onsite

Senior Level

$159K/yr - $239K/yr

Caterpillar Inc. is a global team dedicated to building stronger, more sustainable communities. They are seeking a Senior Corporate Account Manager to partner with Managed Accounts, ensuring optimal fleet performance and delivering exceptional support services to major customers.

ConstructionMachinery ManufacturingManufacturingMechanical Engineering

No H1B

Responsibilities

Consult and Collaborate: Work closely with dealers and internal stakeholders to support sales and service for corporate account customers

Develop Communication Processes: Create clear, proactive processes to inform customers about product support needs, rates, shipping timelines, delays, and other critical updates

Ensure Fleet Performance: Partner with dealers to maintain and service customer equipment, providing technical resources and defining support requirements

Drive Growth: Engage directly with customers to gather insights, identify opportunities, and promote additional products and services that meet evolving needs

Maintain Compliance and Alignment: Follow organizational policies, ensure regulatory compliance, and maintain transparent communication across teams to meet customer expectations

Qualification

Relationship ManagementValue SellingCustomer FocusAccount ManagementIndustry ExpertiseCommercial ExperienceNegotiationDecision-MakingCritical ThinkingCommunication

Required

Customer Focus & Relationship Management: Build and sustain productive, long-term relationships with clients and vendors through clear, effective communication and a deep understanding of their business challenges

Value Selling: Articulate and deliver the full value of Caterpillar's products and services, differentiating offerings to address specific customer needs and qualifying opportunities based on strategic fit

Negotiation, Decision-Making & Critical Thinking: Navigate complex negotiations with confidence, analyze situations accurately, and make informed decisions that balance risk and opportunity while striving for win-win outcomes

Account Management: Manage day-to-day account activities, resolve complex issues, and advise on tailored solutions that drive customer success

Consult and Collaborate: Work closely with dealers and internal stakeholders to support sales and service for corporate account customers

Develop Communication Processes: Create clear, proactive processes to inform customers about product support needs, rates, shipping timelines, delays, and other critical updates

Ensure Fleet Performance: Partner with dealers to maintain and service customer equipment, providing technical resources and defining support requirements

Drive Growth: Engage directly with customers to gather insights, identify opportunities, and promote additional products and services that meet evolving needs

Maintain Compliance and Alignment: Follow organizational policies, ensure regulatory compliance, and maintain transparent communication across teams to meet customer expectations

Bachelor's degree in Engineering, Business, Marketing, or a related field

Extensive commercial experience in dealer and/or customer-facing roles, with a proven track record of driving results and building strong relationships