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Spinelli Kilcollin · 1 day ago

IT Support Specialist

Los Angeles, CA

Full-time

Hybrid

Mid Level

$80K/yr - $85K/yr

3+ years exp

Spinelli Kilcollin is a luxury jewelry brand based in Los Angeles, known for designing linked rings and a commitment to responsible craftsmanship. As the IT Support Specialist, you’ll be responsible for managing the tech infrastructure, supporting device setups, maintaining cybersecurity, and optimizing systems like NetSuite.

FashionJewelryRetail

Responsibilities

Monitor and manage GSuite / Google Workspace (users, permissions, groups, security settings)

Maintain and organize permissions across Google Drive, Dropbox, and 1Password as well as SaaS tools and accounts (IE: Uber, Mural, Creative Cloud, ChatGPT Enterprise)

Set up, configure, and maintain company devices (laptops, software, user accounts)

Support onboarding/offboarding processes for all IT-related needs

Monitor and maintain SpamTitan for secure and effective email filtering

Create and implement IT standards of procedure across systems and office locations

Ensure consistency of IT systems, configurations, and tools across all locations

Troubleshoot and resolve IT-related issues in a timely and effective manner

Track, report, and maintain documentation related to system changes, incidents, hardware inventory, and security audits

Support SSO implementation and management across business systems

Own internal communication regarding system updates and IT policy changes

Complete the configuration and rollout of firewalls, NAS, VPN and network security across offices and during travel / hotspots

Maintain and implement cybersecurity protocols, including updates and compliance measures

Support NetSuite administration and maintenance (user setup, permissions, basic configuration, troubleshooting, and coordination with external developers/consultants)

Assist in maintaining ERP integrations (e.g., Celigo, Shopify, POS systems) alongside cross-functional teams

Provide day to day technical support while maintaining incident logs and documentation

Qualification

Google WorkspaceNetSuite administrationCybersecurity protocolsDevice managementEmail security toolsDocumentation skillsOrganizational skillsCommunication skills