athenahealth ยท 1 day ago
Associate, Revenue Cycle Case & Escalation Management - Posting
Massachusetts, United States
Full-time
Hybrid
New Grad, Entry Level
$58K/yr - $98K/yrathenahealth is dedicated to creating a thriving ecosystem for accessible and high-quality healthcare. The Associate in Revenue Cycle Case and Escalation Management will tackle complex client issues, drive actionable insights, and enhance case resolution performance in collaboration with various teams.
Enterprise SoftwareHealth CareInformation TechnologyMedical
Responsibilities
Follows team expectations and methodology to manage complex issues and escalations to resolution using the CRM platform (Salesforce)
Maintains consistent communication with internal and external stakeholders including direct customer communication
Provides feedback to improve service delivery, service offerings, and/or product
Leverages wide breadth of existing tools and resources efficiently and effectively to troubleshoot issues
Suggests workflow and quality improvements to reduce case inflow and improve client sentiment
Develops a plan identifying tasks and reasonable timelines
Determines appropriate prioritization for completing work
Assigns tasks appropriately across teams
Identifies potential obstacles or challenges
Contributes to continuous learning by actively participating in team operating mechanisms, such as teams channels, meetings, office hours, and working sessions
Shares content knowledge and best practices to assist your peers
Qualification
Required
An ideal candidate will have medical billing/US healthcare experience or have demonstrated the ability to rapidly learn the foundational concepts of US healthcare and medical billing
Bachelor's degree or equivalent experience
Customer-centric mindset characterized by empathy, collaboration, and advocacy
Strong written and verbal communication skills, enabling effective interaction with all organization level and stakeholders
Expertise in problem-solving, with the ability to analyze large data sets to identify root causes and trends
Proven capability to analyze data, surface trends and insights, and provide actionable recommendations
Ability to work independently and as part of a team, knowing when to involve others for effective problem-solving
Strong project management skills, including planning and aligning tasks, resources, and timelines
Tenacious and accountable, able to navigate complexity and overcome obstacles
Knowledgeable in coding systems (ICD-10, CPT, HCPCS), medical terminology, anatomy, and physiology
Proficient in Excel and other business tools (Smartsheets, Google tools, SharePoint, etc.)
Benefits
Commuter support
Employee assistance programs
Tuition assistance
Employee resource groups
Collaborative workspaces
Flexibility
Book clubs
External speakers
Hackathons
Company
athenahealth
Athenahealth is a provider of medical practice automation and claims management software to medical groups and health systems.
Founded in 1997
5001-10000 employees
H1B Sponsorship
athenahealth has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (94)
2024 (84)
2023 (61)
2022 (108)
2021 (84)
2020 (74)
Funding
Current Stage
Public CompanyTotal Funding
$40MKey Investors
Venrock
2021-11-22Acquired
2017-05-18Post Ipo Equity
2007-09-20IPO
Leadership Team
Eddie Ross
Vice President, Payer
Anil Patil
Executive Director Engineering
Recent News
HealthCareIT News
2025-12-30
2025-12-19
Company data provided by crunchbase