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Target · 1 day ago

Fulfillment Operations Team Leader- (San Diego, CA)

8251 Mira Mesa Blvd, San Diego,CA 92126-2603

Full-time

Onsite

Mid Level

$25/hr - $42.50/hr

Target is a leading retail corporation dedicated to helping families discover the joy of everyday life. They are seeking a Fulfillment Operations Team Leader to manage a team, drive fulfillment goals, and ensure a high standard of guest service. The role involves planning workloads, leading a team of hourly members, and enhancing operational efficiency to deliver quality service to guests.

CommunitiesE-CommerceRetailShopping

Responsibilities

Demonstrate a service culture that prioritizes the guest service experience. Model, train and coach expectations to deliver the service standard

Lead your team and drive fulfillment goals, understand your role in supporting sales growth and how your departments and team contribute to and impact total store profitability, in support of your leader

Utilize your workload planning tools to ensure your team completes all scheduled workload and all orders are fulfilled to meet the delivery and service standards

Review all fulfillment reporting to identify gaps and develop a plan to resolve

With direction from your leader, create daily plans for your team

Be an expert of operations, accuracy, process and efficiency

Enable efficient delivery to our guests by leading pickup and ship from store workload

Evaluate and recommend candidates for open positions and develop a guest-centric team. Support your leader in their onboarding

With your leader establish clear goals around quality, accuracy, and timeliness and hold team members accountable to expectations. Close any training gaps through coaching conversations

Work a flexible work schedule that aligns to guest and business needs (this includes early morning, evening, weekends and holidays)

Ensure supplies are ordered timely and stocked. Partner with your leader for ordering

If applicable, as a key carrier, follow all safe and secure training and processes

Demonstrate inclusivity by valuing diverse voices and approaches, being authentic and respectful, and creating equitable experiences

Always demonstrate a culture of ethical conduct, safety and compliance; lead team to work in the same way and hold others accountable to this commitment

Lead and demonstrate a safety culture through modeling and recognizing safe behaviors, identifying and correcting hazards, holding team accountable to following safety expectations, assisting with incident response, and reporting/investigating injuries timely and accurately

Model the execution of physical security processes in order to enhance the instore security culture

Support merchandise protection strategies across the total store; including ordering, storage and application as directed by best practices

Lead and demonstrate a culture of executing all best practices as outlined with team onboarding and learning; help close skill gaps through development, coaching and team interactions

Address all store emergency and compliance needs

Support guest services such as back-up cashier, order pick up (OPU) and Drive up (DU) and maintain a compliance culture while executing those duties, such as compliance with federal, state, and local adult beverage laws

Model creating a welcoming experience by greeting guests as you & your team are completing your daily tasks

Demonstrate how to engage with guests when assistance is needed, engage with guests in a welcoming way, and help solve their specific needs

Lead by thanking guests and let them know we’re happy they chose to shop at Target

All other duties based on business needs

Qualification

Guest service experienceRetail business fundamentalsWorkload planningProcess improvementsTeam leadershipWelcoming attitudeAdaptability to technologyEffective communicationIndependent workTeamwork

Required

High school diploma or equivalent

Must be at least 18 years of age or older

Lead and hold others accountable

Learn and adapt to current technology needs

Work independently and as part of a team

Manage workload and prioritize tasks independently

Welcoming and helpful attitude toward all guests and other team members

Effective communication skills

Access all areas of the building to respond to guest or team member issues

Interpret instructions, reports and information

Accurately handle cash register operations as needed

Climb up and down ladders

Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 44 pounds without additional assistance from others, and team lift items 45-100 pounds

Ability to communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed