This job has closed.

Cuisine Solutions · 5 days ago

IT User Support Specialist I/II

San Antonio,TX,US

Full-time

Onsite

Entry, Mid Level

2+ years exp

Cuisine Solutions is an organization seeking an IT User Support Specialist I or II to provide technical support to staff. The role involves responding to inquiries, diagnosing and resolving technical issues, and escalating complex problems to advanced support teams.

Food Processing

Responsibilities

Respond to staff inquiries via phone, email, and chat, providing first-level technical support

Troubleshoot and diagnose basic software and hardware issues, guiding users through step-by-step solutions

Escalate complex issues to higher-level support teams when necessary

Maintain detailed records of staff interactions, incidents, and resolutions using ticketing system

Stay up to date on the latest technology and product offerings to provide knowledgeable support

Collaborate with team members to continuously improve support processes and enhance staff satisfaction

Setting up and configuring new devices, software, and user accounts

Assist with basic training for users on company-supported software and applications

Track and manage hardware inventory

Maintain and update internal IT documentation

Qualification

Help desk experienceMicrosoft 365IT certificationTechnical troubleshootingWillingness to learnCommunication skillsProblem-solving skillsTeam collaboration