Digacore Technology Consulting Β· 2 days ago
Level 3 IT Technician
United States
Full-time
Remote
Senior Level
$80K/yr - $90K/yr
5+ years expDigacore Consulting is a technology consulting firm offering Managed IT Support Service to clients. They are seeking a highly skilled L3 Helpdesk Technician to provide advanced technical support, troubleshoot complex server and networking issues, and enhance security measures.
Cloud ComputingConsultingNetwork Security
Responsibilities
Provide advanced technical support for escalated and complex issues
Handle escalations from both the L1 and L2 teams
Configure and manage DNS records, troubleshoot server issues, and work with Group Policy Objects (GPO) and Active Directory (AD)
Set up shares on File Systems (FS) or SharePoint and establish correct permissions
Utilize firewall knowledge to enhance security measures
Demonstrate strong networking skills, including troubleshooting and optimizing network performance
Understand Wi-Fi technology and troubleshoot related issues
Apply extensive server troubleshooting skills to resolve intricate problems
Implement scripting and automation using languages like PowerShell to streamline routine tasks
Qualification
Required
Bachelor's degree in a relevant field or equivalent practical experience
Proven experience in a technical support role, with a focus on Level 3 responsibilities
Excellent knowledge of computer systems, software applications, and advanced troubleshooting methodologies
Exceptional problem-solving and analytical skills, with the ability to think critically and make sound decisions under pressure
Outstanding communication skills, both written and verbal
Demonstrated ability to manage multiple priorities and work in a fast-paced environment
Strong customer service orientation
Minimum 5 years' experience in an MSP environment or similar IT organization
Minimum 3 years' experience with Windows Server 2016 and 2019 Operating Systems
Minimum 5 years' experience working with Azure, Active Directory, DNS, and Office 365
Minimum 3 years' experience working with RMM and PSA tools
Minimum 3 years' experience troubleshooting network-related/site down issues
Benefits
Nationwide medical insurance.
Dental insurance.
Life insurance gifted to all employees.
Long-term disability insurance gifted to all employees.
FSA and HSA options.
Generous paid time off.
Company
Digacore Technology Consulting
ππ‘π ππ«π¨ππ₯ππ¦ "The internet is down!" You now have to start figuring out whom to call.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Abe Kramer
Chief Executive Officer
Company data provided by crunchbase