Medicus IT · 2 weeks ago
Helpdesk Level 1 Engineer
United States
Full-time
Remote
Entry Level
2+ years expMedicus IT is seeking a Level One Helpdesk Engineer to serve as the initial point of contact for client IT support requests. The role involves troubleshooting and resolving basic technical issues while ensuring a high-quality client experience and following established procedures for escalation.
Health CareInformation Technology
Responsibilities
Serve as the first point of contact for all IT-related support requests primarily via phone and as needed via email and/or ticketing system
Be logged into the phone queues throughout the entire workday to ensure consistent client support
Troubleshoot and resolve basic desktop, software, network, and hardware issues
Assist clients with installation, configuration, and usability of desktop computers, mobile devices, printers, and other peripheral equipment
Follow established troubleshooting and escalation procedures, ensuring timely resolution or proper handoff to higher-tier support
Maintain accurate documentation of all support requests, solutions, and client interactions in the ticketing system
Work with vendors to resolve software and hardware-related issues
Install and configure operating systems, software applications, patches, and updates
Perform basic virus detection, removal, and system security maintenance
Monitor and address backup failures, assisting in data restoration efforts when needed
Educate end-users on best practices for cybersecurity and IT resource usage
Assist with password resets, account provisioning, and access control
Participate in an on-call rotation for after-hours support as needed
Documenting and addressing technical issues and customer interactions, escalating as necessary
Qualification
Required
Associate's Degree in Technology or related field required
2-5 years of experience with Microsoft environments required
Preferred
0-2 years of MSP specific experience preferred
Network+ and Security+ certifications preferred
Company
Medicus IT
Medicus IT provides managed IT services to specialty healthcare practices.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Friedman Fleischer & Lowe (FFL)Brook Venture Partners
2024-07-10Private Equity
2017-05-01Series Unknown
Leadership Team
Chris Jann
Executive Advisor
Recent News
2025-12-30
Fierce Healthcare
2025-08-06
Company data provided by crunchbase