Northwestern Medicine Central DuPage Hospital · 1 day ago
Information Liaison CDH OR Part-time Days
Northwestern Medicine Central DuPage Hospital is committed to delivering world-class care and supporting its employees' well-being. The Information Liaison for Surgical Services will coordinate scheduling, patient registration, and communication functions to ensure timely and quality services in the operating room.
Hospital & Health Care
Responsibilities
Demonstrate in-depth working knowledge and expertise with clinical based computer systems
Accurately schedules surgical cases manually and or in computer to generate preferences for necessary surgeon-specific instrumentation (case cart system)
Receives and makes changes to OR schedule according to established procedures
Reviews and updates next day’s surgical schedule with anesthesia and OR charge personnel
Ensures adequate supply / distribution of OR daily schedules (within Surgical Services)
Reviews scheduling codes for procedures / ensures that CSS staff receive accurate preferences
Ensures nightly update and duplication of OR schedule for all pavilions
Sends for patients according to established standards and subsequent patients as requested then communicates to surgical services staffs using the appropriate systems
Ensures inpatient arrival to pre-op holding areas through monitoring of transport tracking System and outpatient arrival at Center (checks patient tracking system to see patients have arrived against the time the patients are scheduled to arrive) Communicate arrival with charge nurse
Coordinates and prioritizes dispatch of work assignments related to patient and specimen transport; phone communications; and equipment delivery
Execution of nightly schedule changes
Monitors automated system for timely OR room turnover
Receives and enters surgical services staff call-ins for manager notification
Effects timely notification of on-call teams and other support service needs
Prepares daily nursing staffing roster by specialty and coordinates with daily OR schedule for OR room assignments
Prepares daily and weekend on-call nursing sheets and ensures completeness
Prepares next day equipment list for staff to complete
Answers and directs telephone calls to appropriate areas
Communicates patients leaving the OR (directs) to family waiting room and nursing units
Requests admitting to create active account as necessary
Orders and maintains sufficient inventory of office supplies; printed forms and coffee supplies
Assist with bringing patients back from reception to the pre-op room if requested
Retrieves lab results on demand from hospital data base system
Orders specialty beds as needed to facilitate patient needs
Institutes call tree for on-call staffs; operation triage; and other emergent situations as necessary and escalates appropriately and timely
Checks patients in and enters next day’s cases into system
Patient Information Complete
Hospital Consent
Advance Directives
Medicaid
Medicare
HIPAA / Privacy
Communicate patient / family information to Preop/PACU/SDS and OR staff
Provide assistance / directions to volunteers
Ensure patient charts are together for the next day
Order unit supplies
Maintain waiting room area / coffee & vending machine area – supplies for visitors
Responds to Emergency Call light by transporting Cardiac Crash cart to appropriate OR, notify managers of situation
Communicates patient / family information to OR/SDS/Anesthesia/OR Nursing/Recovery room/CSS/ and family waiting areas regarding add-on cases, cancellations, and bypass RR patients
Maintains and updates Nursing Staff Directory (address and home/cell phone numbers)
Maintains and updates triage list
Enters broken equipment into data base for repair and ensures broken pagers are replaced
Facilitates communication between OR / Pre & Post-op / CSS departments
Receives and directs calls from physician offices and patients
Ensures correct patient encounters in order to facilitate correct patient charges
Ensuring all patients have been charged appropriately
Accurately separates/ files/ and documents post-op patient charge sheets for charge entry
Visitor & Vendor coordination
Ensure all Visitor / Vendors have badges
Confirm access approvals in place according to policies
Contact OR team leaders, CSCs, and others as needed
Coordinate scrub attire / lockers as needed
Maintain access approval paperwork for Vendors / Visitors
Give directions as needed to lounge / cafeterias, etc
Convey messages to nursing staff / CSCs as needed
Assist Hospital Transportation staff in checking off / picking up specimens
Orders unit supplies
Assists manager and team leaders with scheduling of conference room, meetings
Maintains locker data base
Support nursing staff scheduling using hospital dedicated scheduling system
Other administrative support as needed
Qualification
Required
High school graduate
Previous medical experience
Medical terminology
Basic personal computer knowledge
Prior electronic medical record experience
High degree of multitasking
Ability to collaborate with multi-specialties
Time management capability
Prior team work and customer service experience
Preferred
College level experience or diploma
Benefits
$10,000 Tuition Reimbursement per year ($5,700 part-time)
$10,000 Student Loan Repayment ($5,000 part-time)
$1,000 Professional Development per year ($500 part-time)
$250 Wellbeing Fund per year ($125 for part-time)
Matching 401(k)
Excellent medical, dental and vision coverage
Life insurance
Annual Employee Salary Increase and Incentive Bonus
Paid time off and Holiday pay