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Turf Tank · 2 days ago

Tier 1 Technical Support

Marietta, GA

Full-time

Onsite

Entry Level

1+ years exp

Turf Tank is a pioneer in the sports industry known for its revolutionary autonomous line-marking robot. They are seeking a Tier 1 Robot Support Specialist to provide operational and technical support to customers, ensuring effective troubleshooting and assistance with the Turf Tank robot and software.

ManufacturingRetailRoboticsSports

Responsibilities

Respond to customer service requests for operational or technical support

Provide robot users operational assistance while troubleshooting their issues

Create and edit support tickets to accurately record and reflect customer issues; update customer records

Assist in the tracking of analytics

Identify needed resources and supplies for the Support Team

Qualification

Mechatronics experienceRobotics knowledgeCustomer service experienceSoftware automation understandingTechnical troubleshootingEffective communicationOrganizational skillsTeam playerCritical thinkingAdaptability

Required

know of or be willing to gain familiarity with the sporting industry

be comfortable with technology and working in various software applications simultaneously

have a base understanding of software automation and/or mechatronics

use both Google and Microsoft suites, toggling back and forth

stay organized and pay attention to multiple tasks at once

be an engaged listener and communicate effectively

use sound judgment and critical thinking to make logical decisions

be an enthusiastic team player

adapt to rapidly changing environments

stay on-task and motivated when given autonomy

experience working in mechatronics or a robotics-related environment

1-2 years of customer service experience

overnight travel is required up to 5% of the time

day travel is required up to 5% of the time

work in our Marietta, GA office 5 days per week

Turf Tank's Support Team is open 7am - 10pm, Monday-Friday and 8am - 5pm on weekends. The schedule for this position will vary as we work on a rotating schedule

physical requirements required of standard office environments