Tucson Federal Credit Union · 1 day ago
Virtual Teller I
Tucson, AZ
Full-time
Onsite
Entry Level
$20/hr - $20/hr
5+ years expTucson Federal Credit Union is seeking a Virtual Teller I to provide exceptional experiences to members by assisting with their financial needs and processing account transactions virtually. The role involves maintaining professionalism on camera, resolving member issues, and supporting the adoption of new technology.
Financial Services
Responsibilities
Process all member transactions including deposits, withdrawals, loan advances and loan payments accurately
Exercise good judgment and problem-solving skills to resolve issues and make on the spot decisions including exceptions, adjustments and overrides
Support members in overcoming concerns with new technology and promote benefits to ensure a positive experience and increase adoption rate
Actively participate and complete all required training that enhances one’s ability to perform their job
Abide by state and federal banking regulations. Attend training sessions and complete compliance training on an annual basis. Follow credit union Member Privacy Policy and member identification procedures
Must maintain a high level of professionalism, positivity, and friendliness on camera to deliver an exceptional experience for each member
Ability to speak clearly, tactfully, effectively and with diplomacy to members, volunteers and employees at all levels of the organization (systems, documents, procedures, etc)
Ability to accurately communicate via email, throughout systems, documents, and in person communication
Must be comfortable and maintain professionalism on camera with members. Maintain professional composure during all video transactions
Engage in behavior that aligns with the credit union’s cultural beliefs
Gain and retain a high-level knowledge of all TFCU products, policies and procedures
Maintain a professional businesslike appearance in accordance with TFCU Dress and Personal Appearance Policy
Adhere to TFCU’s attendance and punctuality policy
Qualification
Required
High school diploma or its equivalent required
Five (5) years work experience required, preferably in customer service
Minimum three (3) years of Customer Service-related experience required
Beginning level of training with MS Office
Basic general computer skills (ie: using email, navigate the internet, search functions)
Complete BVS courses (number and scope TBD by Member Experience Senior Leadership). (Complete within 90 days of employment for external, prior to level 2 for internal)
Minimum five (5) years of Customer Service-related experience required for Level 2
Intermediate computer skills (ie: tables and graphics) for Level 2
Minimum seven (7) years of Customer Service-related experience required for Level 3
Advanced computer skills training (ie: troubleshooting and technology) for Level 3
Minimum nine (7) years of Customer Service-related experience required for Trainer
Advanced level of training with MS Office for Trainer
Ability to deliver training and feedback via technology and in person for Trainer
Availability: Monday through Saturday, as scheduled
Physical Demands: Sit, Stand, Walk and Bend; Use of Hands/Fingers; Speech/Hearing; Lifting
Preferred
Three (3) years cash handling experience preferred
At least 1 year experience in a leadership capacity or identified as candidate for Prospective Leaders Program
At least 1 year experience in Virtual Teller position preferred
Company
Tucson Federal Credit Union
Tucson Federal Credit Union is a group of teachers with a vision that came together to form a financial cooperative.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Matthew Gaspari, MBA
President/CEO
Krystal Adams
Chief Operating Officer
Recent News
2025-09-23
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