NEOGOV · 1 day ago
Support Technician
23510, VA
Full-time
Onsite
Entry Level
$42K/yr - $70K/yr
1+ years expNEOGOV is part of the City of Norfolk, which is committed to improving the lives of its residents through various essential services. They are seeking a Support Technician to assist personnel with clerical work and client information research, ensuring effective support for the community's needs.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Assists personnel by entering data, performing clerical work, preparing correspondence, providing customer service, and maintaining reports and records
Assists clients by providing services for bus passes, rent, clothing, shelter, emergency food and referrals to other services and information and transporting foster children and clients
Research client information by obtaining and verifying client information and processing new applications
Performs other related duties by providing transportation to clients, performing clerical duties, and assisting caseworkers in various casework activities
Greet, welcome, and assist clients in a pleasant manner with a smile in person and while answering incoming calls
Print out forms necessary for continuation of benefits if not received in the mail
Assist supervisors and workers with printouts and mail left for clients
Direct clients on the appropriate box to drop off paperwork and the retrieval of applications for benefits
Assist operations with clients and necessary paperwork to obtain first time EBT cards, replacement cards, and IDS for those whose address is at our location
Receive letters and packages and distribute them to appropriate departments
Serve as back up to Front Desk
Pulland retrieve SVES monthly for Benefit Programs Specialists
Transfer and assigning cases to appropriate units i.e. Long-Term Care, Age over 65, TANF, Pre-VIEW, Child Only, etc
Serve as back up for screening late renewals when assigned HSA is unavailable
Provide in the office printing for remote staff
Handle return mail and assist with employee receiving supplies
Answer incoming calls daily from 8:30am to 5:00pm
Retrieve missed telephone messages and return all calls within 24 hours
Maintain a current phone log of retrieved voicemail messages dates and times
Record all calls received in Laserfiche Form daily
Pick up, scan, and distribute all incoming documents every other hour
Retrieve documents faxed in on copiers
Assist with stamping, scanning, screening, and processing late renewals
RDE paper SNAP and Medicaid applications and scan the applications into DMIS
Complete the hotline form and expedited screening form then upload the forms into DMIS along with the paper SNAP application
The intake Support Technician request and retrieve SVES for BPS I, BPS II, and Senior BPS workers. Once received, the Support Technician scans the SVES into DMIS
The intake Support Technician mail correspondence forms for remote workers. The BPS worker sends the Support Technician an email of the forms to mail to client
Monitoring the SNAP and Medicaid applications in the inbox
Transfer approves cases, that is transferred from other localities or from Cover of VA to the ongoing Support Technician, to be assigned to an ongoing worker
Assign pending SNAP and Medicaid applications, that was transferred to the Norfolk locality, to the BPS worker
Qualification
Required
Work requires knowledge necessary to understand basic operational, technical, or office processes. Level of knowledge equivalent to four years of high school or equivalency
One year of general office work experience. A bachelor's degree or above may substitute work experience (as approved by the department)
Preferred
Knowledge necessary to understand basic operational, technical, or office processes, and review techniques, such as data collection and investigation
Six months to one year experience performing similar functions
Benefits
Paid holidays
Vacation and sick leave
Employer paid pension plan
Basic life insurance
Voluntary participation in medical and dental
Section 457 deferred compensation
Long-term disability
Optional life insurance for self, spouse and children
Medical and dependent care reimbursement plans
Access to membership in credit union
Employer provided parking
Tuition Assistance Program
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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