Natera · 1 day ago
Associate Director, Service Eng
San Carlos, CA
Full-time
Onsite
Lead/Staff, Director/Executive
$160K/yr - $201K/yrNatera is a global leader in cell-free DNA testing, dedicated to oncology, women’s health, and organ health. The Associate Director of Service Engineering leads the reliability, availability, and operational excellence of Natera’s lab-facing platforms, ensuring high reliability and compliance in a regulated healthcare environment.
BiotechnologyGeneticsHealth DiagnosticsMedicalWomen's
Responsibilities
Lead, mentor, and scale a team of Service Engineers / SREs supporting clinical production systems
Establish clear expectations around ownership, on-call readiness, and operational excellence
Drive hiring, onboarding, performance management, and career growth
Foster a blameless, learning-oriented culture focused on patient impact and reliability
Own reliability and availability for production services supporting laboratory operations, reporting, and customer delivery
Define and manage SLAs, SLOs, and operational KPIs aligned with clinical and business priorities
Lead major incident response, ensuring rapid triage, clear communication, and thorough post-incident reviews
Oversee on-call rotations, escalation paths, and operational playbooks
Ensure operational readiness and go-live support for new assays, pipelines, and platform capabilities
Partner with Engineering and Development teams to design resilient, fault-tolerant systems
Drive best practices for monitoring, alerting, logging, and observability across lab and cloud platforms
Reduce operational toil through automation, tooling, and process improvements
Advocate for reliability, performance, and scalability requirements early in the development lifecycle
Act as a primary operational partner to Lab Operations, Bioinformatics, Engineering, and Development
Translate clinical, regulatory, and operational needs into technical reliability requirements
Provide clear, executive-level updates on service health, incidents, and risk mitigation plans
Ensure systems meet healthcare and regulatory requirements (e.g., HIPAA, CLIA, CAP, SOX)
Partner with Quality and Compliance on audits, access controls, change management, and incident response
Own disaster recovery, business continuity planning, and periodic testing for critical systems
Ensure production changes follow validated and compliant release processes
Qualification
Required
Lead, mentor, and scale a team of Service Engineers / SREs supporting clinical production systems
Establish clear expectations around ownership, on-call readiness, and operational excellence
Drive hiring, onboarding, performance management, and career growth
Foster a blameless, learning-oriented culture focused on patient impact and reliability
Own reliability and availability for production services supporting laboratory operations, reporting, and customer delivery
Define and manage SLAs, SLOs, and operational KPIs aligned with clinical and business priorities
Lead major incident response, ensuring rapid triage, clear communication, and thorough post-incident reviews
Oversee on-call rotations, escalation paths, and operational playbooks
Ensure operational readiness and go-live support for new assays, pipelines, and platform capabilities
Partner with Engineering and Development teams to design resilient, fault-tolerant systems
Drive best practices for monitoring, alerting, logging, and observability across lab and cloud platforms
Reduce operational toil through automation, tooling, and process improvements
Advocate for reliability, performance, and scalability requirements early in the development lifecycle
Act as a primary operational partner to Lab Operations, Bioinformatics, Engineering, and Development
Translate clinical, regulatory, and operational needs into technical reliability requirements
Provide clear, executive-level updates on service health, incidents, and risk mitigation plans
Ensure systems meet healthcare and regulatory requirements (e.g., HIPAA, CLIA, CAP, SOX)
Partner with Quality and Compliance on audits, access controls, change management, and incident response
Own disaster recovery, business continuity planning, and periodic testing for critical systems
Ensure production changes follow validated and compliant release processes
Benefits
Annual performance incentive bonus
Long-term equity awards
Comprehensive health benefits (medical, dental, vision)
401(k) with company match
Generous paid time off and company holidays
Additional wellness and work-life benefits
Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents.
Natera employees and their immediate families receive free testing in addition to fertility care benefits.
Other benefits include pregnancy and baby bonding leave, 401k benefits, commuter benefits and much more.
We also offer a generous employee referral program!
Company
Natera
Natera specializes in cell-free DNA testing to provide a more targeted interventions to oncology, women's health, and organ health.
Founded in 2004
5001-10000 employees
H1B Sponsorship
Natera has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (90)
2024 (72)
2023 (37)
2022 (71)
2021 (64)
2020 (40)
Funding
Current Stage
Public CompanyTotal Funding
$1.16BKey Investors
Sofinnova InvestmentsLightspeed Venture PartnersSequoia Capital
2023-09-07Post Ipo Equity· $250M
2022-11-15Post Ipo Equity· $400.05M
2022-03-16Post Ipo Equity· $5M
Leadership Team
Steve Chapman
CEO
Jonathan Sheena
Co-Founder, Board Member
Recent News
2026-01-06
Company data provided by crunchbase