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PlainsCapital Bank · 1 day ago

Senior Floating Teller/Customer Service Representative (Austin)

Austin, TX

Full-time

Onsite

Mid, Senior Level

1+ years exp

PlainsCapital Bank is a financial institution committed to relationship banking and providing a full suite of commercial and consumer banking products. The Senior Floating Teller/Customer Service Representative processes financial transactions and assists customers with account-related duties while ensuring excellent customer service.

BankingFinancial Services

Responsibilities

Provides excellent customer service which includes prompt acknowledgment of the customer, maintaining a friendly and courteous disposition and a professional image, and accurately processing customer transactions

Processes a variety of transactions, including cashing checks, receiving deposits, distributing withdrawals, processing transfers, accepting loan payments and preparing change orders

Assists tellers with escalated and complex transactions. Reviews other teller transactions and provides overrides, as appropriate and within assigned limits

Helps conduct research on outages and relays information to branch management and research department

Performs vault duties including ordering and verifying coin and currency received from bank, preparing outgoing coin, disbursing change orders to tellers. Verifies cash received or distributed by vault and balances the vault as scheduled

Responds to routine inquiries regarding bank products and services for both customers and employees. These inquiries are made in person, via the telephone or by mail

Offers notary service

May assist branch management and/or lead teller with teller reports, including audit and shipment logs

Performs branch opening and closing duties as scheduled and in line with security and dual control requirements

Open new accounts and cross sells bank products and services. Explains various account/product options and consults with customer to assess their needs; guides customer on product selection or refers customer to the appropriate business line

Inputs customer information and prepares required documentation to open new accounts. Reviews and explains required account documentation and obtains appropriate signatures

Performs general maintenance on customer accounts and provides customer service, including processing address changes, placing stop payments on checks, processing requests for e-statements, and closing accounts in accordance to account/product closing procedures

Other duties as required

Qualification

Teller experienceCustomer service skillsMathematical calculationsMicrosoft OfficeCommunication skillsTime managementOrganizational skillsProblem-solving skillsAttention to detailSelf-motivated