Rajant Corporation · 1 day ago
Field Services Engineer
United States
Full-time
Remote
Mid Level
3+ years expRajant Corporation is a leader in industrial wireless patented Kinetic Mesh networking solutions, redefining real-time connectivity. They are seeking a Field Service Engineer to provide hands-on support for customers and service providers, focusing on problem-solving and high-quality execution on-site.
Public SafetySecurityWeb HostingWireless
No H1B
Security Clearance RequiredU.S. Citizen OnlyHiring Manager
Julie Buckner, SHRM-SCP
Responsibilities
Respond to & lead assigned on-site escalations (planned & urgent) for critical deployments; coordinate with Support, Logistics, & Engineering
Perform advanced triage, isolation, and stabilization of issues across RF, backhaul, & application paths; capture evidence & corrective actions
Execute change plans and MOPs within maintenance windows; ensure rollback/validation steps are followed and recorded
Partner with the Field Coordinator to plan travel, site access requirements, safety prerequisites, maintenance windows, and on-site logistics
Provide timely status updates to the Field Coordinator & internal stakeholders; ensure required evidence & customer/provider sign-off is captured for closure
Assist in developing and enabling the global service provider network: assess capability, deliver enablement sessions, and certify providers for Tier-1/Tier-2 tasks
Create and iterate field playbooks (checklists, MOPs, safety/EHS notes) and short video/job aids for recurring tasks
Review partner post-incident reports; drive preventive actions and share lessons learned broadly
Produce crisp case notes, diagrams, and photos; contribute to the technical knowledge base
Deliver targeted training to providers and customers (remote and on-site) based on observed gaps
Qualification
Required
3+ years in wireless networking/RF and IP networking (former Sales Engineer or Field/Network Engineer experience strongly preferred)
Ability to obtain a US Security Clearance
Strong grasp of 802.11/Wi-Fi fundamentals, RF link budgeting, antennas, PtP/PtMP concepts; solid Layer-2 (VLANs, STP) & basic Layer-3 routing
Proven experience running on-site interventions: method of procedure (MOP), safety/EHS awareness, evidence collection, & customer communications
Excellent written & verbal communication; ability to lead customers & providers through stressful incidents with calm, clear steps
Preferred
Comfortable with Linux/CLI and basic scripting (Bash/Python) for tooling and data gathering
Experience with industrial environments (mining, ports, rail, energy, manufacturing, robotics)
Familiarity with wireless planning tools (e.g., Ekahau, Radio Mobile, MLinkPlanner) and packet capture/analysis
Certifications such as CompTIA Network+, Cisco CCNA, or vendor wireless certifications
Exposure to Odoo Helpdesk (or equivalent), Jira/Confluence, and KB authoring
Benefits
Full Benefits
Company
Rajant Corporation
Rajant develops wireless broadband systems for homeland security, public safety, security, and enterprise networking applications.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$3.25M2006-07-24Series B· $3.25M
Leadership Team
Thomas Schena
Vice President Data Architecture
Recent News
2025-12-18
Company data provided by crunchbase