Cooper Machinery Services · 1 day ago
Field Service Representative
Houston, TX
Full-time
Onsite
Senior Level, Lead/Staff
10+ years expCooper Machinery Services is seeking a Field Service Representative to provide hands-on technical and operational support of Reciprocating Compression equipment. The role involves overseeing work assignments, providing technical support, and ensuring customer satisfaction through effective problem-solving and communication skills.
EnergyOil and GasTransportation
Responsibilities
The responsibilities of the field service representative include undertaking customer support tasks, completing on-site installations, repairs, maintenance, and tests, and ensuring proper task management so that all work progresses according to the schedule
Serve as a Technical Subject Matter Expert (SME) in all technical areas of Field Services customer support. Providing technical and mechanical services support to all internal and external customers in settings such as workshops, compressor stations, process plants, etc. The incumbent is also expected to be an expert in the following:
Providing on-site technical support and performing customer support tasks
Delivering, installing, repairing, maintaining, and testing equipment
Resolving operational issues in the field
Identifying any issues and performing troubleshooting procedures
Determining customer needs and offering recommendations
Collaborating with colleagues and sharing information to ensure top-notch customer support
Managing work progress and ensuring adherence to schedules
Tracking and documenting work progress and writing service reports
Adhering to all of the company's rules and regulations
Developing and maintaining strong customer relationships
Travel 200-300 days per year anywhere from 2-14 weeks at a time
Work extended hours up to 10-14 hours per day including weekends/holidays, 6 – 7 days per week. A typical work week can be 60-84 hours
Ascend/descend ladders to examine equipment, position yourself to examine equipment including in confined spaces, move boxes weighing from 40 -50 pounds, work in outdoor weather conditions, walk long distances and share company vehicles with other employees at customer sites
Qualification
Required
Minimum 10 to 15 years of experience in Reciprocating Compression
Meets all sublevel (FS Mechanic I, II, III, IV and Crew Chief) requirements
Must have the following attributes: Safety focused, Service-oriented, Business focused, A self-starter
Dependable with ability to multiple-task successfully
Mature, with the ability to take and provide direction and thick on the fly based on the type of work and needs of the customer / business
Professional administrative and organizational skills
Results oriented with a sense of urgency
Excellent verbal and written communication skills and above average interpersonal skills are required
Clear, concise, and accurate service reporting is required
Travel 200-300 days per year anywhere from 2-14 weeks at a time
Work extended hours up to 10-14 hours per day including weekends/holidays, 6 – 7 days per week. A typical work week can be 60-84 hours
Ascend/descend ladders to examine equipment, position yourself to examine equipment including in confined spaces, move boxes weighing from 40 -50 pounds, work in outdoor weather conditions, walk long distances and share company vehicles with other employees at customer sites
Preferred
Bachelor's Degree recommended
Formal training in a technical certificate program
Technical training in the oil and gas industry or associated industry
Completion of all Reciprocating Compression Systems product training
Master the Core competencies
Advanced Special tooling
Advanced Engine & Compressor Theory, OEM and Non-OEM
Advanced Product Knowledge
Cooper Bessemer, Ajax, Superior Engine, Superior Compressor, Gemini Compressor, Clark, Waukesha, Dresser, Caterpillar
Mastery of Advanced Shop Math Skills
Mastery of Computer skills – Word & Excel
Mastery of product documentation e.g., engineering standards, blueprints, drawings, schematics, Bill of Materials, Service bulletins…etc
Advanced leadership skills
Mastery of Engine Balancing
Mastery Web Deflection/Alignment
Product Knowledge
Company
Cooper Machinery Services
Cooper Machinery Services is provides natural gas compression equipment and services to customers globally in the Oil & Gas,Power.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Scott Buckhout
Chief Executive Officer
John OBrien
Chief Financial Officer
Recent News
2025-12-10
2025-01-22
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