Visa · 1 day ago
Director, Software Engineering
Highlands Ranch, CO
Full-time
Hybrid
Senior Level, Lead/Staff
$176K/yr - $282K/yr
10+ years expVisa is a world leader in payments technology, facilitating transactions globally and dedicated to uplifting everyone by being the best way to pay and be paid. The Director of Software Engineering will lead a team to ensure high availability of Visa Transaction systems, improve customer experiences through incident management, and drive operational efficiencies.
BankingFinanceFinancial ServicesInformation TechnologyMobile PaymentsPayments
Responsibilities
Provides leadership to a team of 8-10 members and ensuring the team meets all service level agreements and team objectives
Maintains high availability of the Visa Transaction systems
Reduces detection and mitigation time for all incidents, and within SLA
Ensures timely communication to all stakeholders of all incidents and within SLA
Bridge Stewardship in support of timely resolution of internal issues
Drives improvements around customer experiences by reducing Incident response and resolution times
Drives continuous improvements projects to minimize customer impact through automation, improve knowledge base, and/or other means
Improves operational efficiencies and ultimately drive better customer experience
Qualification
Required
10+ years of relevant work experience and a Bachelors degree, OR 13+ years of relevant work experience
Broad knowledge of server and network infrastructure and application support in order to assess internal and external impact
Must possess an in-depth understanding of ITSM project and process management with a minimum requirement of an IT Infrastructure Library (ITIL) V3 Foundation Certification
Experience in delivering support services directly related to IT operations and support organizations for production environments to include similar Major incident management competencies
Strong collaborative relationships with the various support teams and the ability to guide, direct, coordinate and control priority one problem bridges
Understanding of customer topology and potential work-around scenarios to mitigate high profile client impact
Exceptional knowledge/experience with ITSM/ITIL best practices for complex, global IT organizations
Ability to communicate well and manage highly stressful situations over the phone
Demonstrate proven leadership qualities removing any ambiguity
Ability to coordinate and drive technical bridges during a major event, asking the right questions, and steering the support teams towards quick mitigation, work-around or resolution to limit the financial and reputable exposure of VISA or any of our clients
Ability to ensure the proper focus on Service restoration and Impact mitigation is maintained throughout the call and have the fortitude and knowledge to steer the troubleshooting and recovery efforts effectively
Ability to take quick decisive action to make additional escalations
Excellent communication skills to be able to liaise with senior management as well as the ability to compose, review and approve Global Information Updates, Global Incident Summary Reports, Executive Summaries and other reports on behalf of the Visa Operations Command Center
Leverage Service Monitoring, Application Monitoring and Infrastructure teams to develop a holistic view through the aggregation and distribution of information
Strong interpersonal skills and the ability to excel as part of a team
Uses sound judgment in determining priorities and enlisting support of other internal groups to prevent any compromise in service quality for Visa internal and external customers
Experience working in a 24x7 environment ability to work flexible hours and be on-call
Experience managing large scale technology incidents and supporting root cause analysis
Preferred
12 or more years of work experience with a Bachelor's Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD
Benefits
Medical
Dental
Vision
401 (k)
FSA/HSA
Life Insurance
Paid Time Off
Wellness Program
Company
Visa
Visa is a multinational financial services company that facilitates electronic payment systems throughout the world.
10001+ employees
H1B Sponsorship
Visa has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (459)
2024 (424)
2023 (416)
2022 (515)
2021 (351)
2020 (407)
Funding
Current Stage
Public CompanyTotal Funding
unknownKey Investors
TNB Financial Services
2016-09-10Post Ipo Equity
2008-03-19IPO
Leadership Team
Ryan McInerney
Chief Executive Officer
Chris Suh
EVP & Chief Financial Officer
Recent News
2026-01-07
Payments Dive
2026-01-07
Payments Dive
2026-01-07
Company data provided by crunchbase