Altitude Technology Solutions Inc ยท 3 days ago
ServiceNow Architect
United States
Contract
Remote
Senior Level, Lead/Staff
8+ years expAltitude Technology Solutions Inc is seeking a ServiceNow Architect to design scalable and reliable learning solutions. The role involves architecting end-to-end solutions for the ServiceNow University product, ensuring integration with AI-powered workflows and collaborating with various teams to align technical designs with business requirements.
Information Technology & Services
Hiring Manager
Kundan Mishra
Responsibilities
Architect end-to-end solutions for the ServiceNow University product, enabling AI-powered learning workflows, proactive engagement, and connected experiences
Define solution blueprints that integrate data, workflows, AI/ML capabilities, and third-party systems
Collaborate with product managers, platform engineers, and solution architects across CCX to ensure alignment and reuse of common patterns
Design extensible APIs, integration frameworks, and workflow automation patterns
Partner with engineering teams to translate business requirements into technical designs
Define technical architecture for AI-powered Learning including in Simulation modes
Ensure data consistency, security, and compliance across the platform
Drive adoption of best practices in platform configuration, extensibility, and modularization
Lead architectural design reviews and provide guidance on solution trade-offs, scalability, and performance
Influence product direction by bringing user-centric status, or other characteristics
Influence product direction by bringing user-centric architectural insights into the roadmap
Translate complex technical designs into clear, consumable guidance for application and implementation teams
Partner with CCX architects to align SNU solutions with broader enterprise architecture standards
Qualification
Required
8+ years of experience in enterprise solution architecture, platform engineering, or application design
Proven track record architecting customer experience and workflow automation
Experience with integration patterns, APIs, and event-driven architectures
Familiarity with data platforms, reporting, and analytics in a customer success context
Strong understanding of ServiceNow platform architecture or comparable enterprise platforms
Excellent communication and collaboration skills, with the ability to influence across product, engineering, and business stakeholders
Preferred
Experience with ServiceNow University, or other ServiceNow products
Background in SaaS platforms, enterprise digital workflows, or customer service systems
Exposure to AI/ML-powered customer service use cases (chatbots, recommendations, intelligent routing)
Knowledge of microservices, API-first design, and modular solution delivery
Experience working in matrixed, global organizations
Company
Altitude Technology Solutions Inc
IT consulting resources on Workday, SAP MM, Java, SAP PP, AI ML , Data Engineer
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase