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HealthMark Group · 1 day ago

Customer Service Specialist - ROI

United States

Full-time

Remote

Entry Level

$15/hr - $18/hr

1+ years exp

HealthMark Group is focused on providing excellent customer service to clients, patients, and requestors. The Customer Service Specialist will meet daily goals and report to the Customer Service Manager, ensuring customer satisfaction and resolving issues in a timely manner.

ConsultingHealth CareHospitalityInformation ServicesInformation TechnologyManagement Information SystemsService IndustrySoftware

Growth Opportunities

Responsibilities

Must meet daily goal of 85 calls per day, averaging 11 calls per hour. Assist clients, patients, and requestors with the status of requests for medical records via phone call

Ensure notes are accurate and detailed. All actions require a note in Med-Release

Provide excellent customer service promptly with accurate and concise information

Build strong value-based relationships with customers - a passion for customer interaction is a must!

Ensuring customer satisfaction is a primary goal

Resend, or cancel invoices

Reprocess orders for missing information

Obtain missing information for non-compliant requests from patients and requestors

Data entry and other duties as assigned

Fax and email records securely to requestors

Work with other departments to ensure requests are sent promptly