Opportunity for Work and Learning ยท 1 day ago
Membership & Customer Service Assistant
Lexington,KY,US
Full-time
Onsite
Entry Level
$40K/yr - $45K/yr
2+ years expThe United States Hunter Jumper Association (USHJA) is seeking a detail-oriented and service-focused Membership & Customer Service Assistant to support the Membership and Customer Service Department and provide administrative assistance across the organization as needed. This position plays a vital role in delivering excellent customer service to USHJA members while ensuring smooth day-to-day office operations.
AssociationCommunitiesNon Profit
Responsibilities
Answer and manage the main USHJA telephone line, responding to inquiries or directing callers appropriately
Manage out-of-office greetings and monitor voicemail for the main line
Greet, screen, and direct visitors
Assist with office supply inventory and ordering
Monitor and distribute non-accounting faxes
Maintain an orderly lobby and ensure relevant literature is available
Provide exceptional customer service to USHJA members via email and telephone
Respond to inquiries related to memberships, horse registrations, points, competitions, awards, and general USHJA information
Assist with processing individual memberships, horse registrations, and horse transfers
Support the Membership Department with administrative tasks as needed
Assist the Executive Office Coordinator with Annual Meeting registration and EOE ticketing
Support non-travel event and meeting coordination
Coordinate usage of USHJA facilities by outside organizations
Assist with Kentucky Horse Park-related needs, including parking pass renewals and special event tickets (e.g., Land Rover events)
Support staff recognition efforts, including Horse Power Awards, anniversaries, and birthday celebrations
Perform additional duties as assigned by the supervisor
Qualification
Required
Minimum of two (2) years of relevant work experience
Proficient in Microsoft Office Suite (Word, Excel)
Working knowledge of Windows operating systems
Comfortable using office equipment (telephone, copier, scanner, fax, postal machine, calculator)
Able to utilize the internet effectively for research
Availability for occasional after-hours or weekend work for special projects and events
Valid driver's license with no restrictions
Preferred
Some college coursework preferred
Basic to intermediate knowledge of horse sports preferred
Company
Opportunity for Work and Learning
Opportunity for Work and Learning (OWL) was created in 1961 as a workshop for individuals with severe disabilities.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase