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RS EDEN · 5 days ago

Withdrawal Management Support Specialist - Full-Time/Part-Time

Minneapolis, MN

Full-time, Part-time

Onsite

Entry Level

$21/hr - $25/hr

1+ years exp

RS EDEN is dedicated to creating thriving communities where healing is possible. They are seeking a Withdrawal Management Support Specialist to manage administrative tasks, coordinate patient care, and promote exceptional consumer experience in a fast-paced environment.

CommunitiesHealth CareNon ProfitRehabilitation

Responsibilities

Manages the administrative tasks required for daily operations in a fast-paced environment, offering the highest level of professionalism and respect while ensuring all clients, staff and guests are offered a warm and welcoming entry point for health services

Acts as the first point of contact for the program, the organization, and with all other partnering or potential community providers

Coordinates patient care, including scheduling appointments, pharmacy orders, transcription and documenting within electronic medical records

Assists with tasks as needed or directed that will ensure smooth and efficient operation of the health services division, including completion of paperwork, facilitating communication needs and alerts with nursing staff, and maintenance of inventory and records

Cultivates and promotes exceptional consumer experience through a commitment to mission-driven customer service

Maintains accountability to program expectations, working with clients and staff to ensure all stakeholders on sites are safe and comfortable, and adhering to program rules and regulations

Monitor site activities including client and guest movements while ensuring the facility adheres to site safety and emergency regulations

When necessary and appropriate, works with clients to communicate the need for accountability to violations of program expectations and with staff to determine next steps in accountability process

Facilitate a positive atmosphere that promotes client and community wellbeing, while maintaining security, safety, and sanitation of the facility or section of the facility as assigned in accordance with all relevant policies and regulations. This includes conducting rounds of the facility on a regular basis

As needed, conducts intakes for new residents in a welcoming and respectful manner, including obtaining background information, explanation of program rules and expectations, and orientation of the facility

As needed and assigned, assists with client medication administration under the supervision of a Registered Nurse according to all protocol and relevant trainings, including any necessary follow-up communication to ensure consistent and coordinated care

Exercises a high degree of overall skill related to communication and follow-through with both clients and staff, including maintenance of daily logs, bed check sheets, incident reports, appropriate telephone contacts, and any other necessary or additive record keeping

Performs person-centered searches of facility, client and/or client belongings as necessary, assigned or scheduled, maintaining the highest degree of professional standards during and following each search

Maintains ethical practices in relating with clients (PREA compliance), staff, outside individuals, and other community agencies or stakeholders. This includes maintaining client confidentiality in communication of all forms, with other persons and/or via electronic information sharing or social media

Act as a primary contact for clients and as guides between the client and other staff, working to balance the needs of the client with the availability of clinical staff and immediately available resources

Assists food service staff in maintaining a clean food service area, ordering supplies, preparing bag lunches or snacks, and supervising meals whenever needed or assigned

Facilitate the collection of urinalysis (same sex clients) and perform random breath analysis with clients as part of an accountability or supervisory effort, doing so with dignity and respect for the client

Issues warrants in compliance with contracting agency directives and collaboration with supervising staff

Participates in staff meetings, in-service training, outside training events, and additional training as necessary and appropriate to maintain growth and development in role and as part of larger team

Assists in orienting new clients and staff or interns and provide ongoing guidance to other staff as needed

Qualification

Medication Administration CertificationNursing Assistant CertificationMicrosoft OfficeElectronic Medical RecordsFirst Aid/CPR/AED CertificationCompassionate ApproachMulti-taskingClient ConfidentialityLeadership SkillsCommunication Skills

Required

High School Diploma/GED

Interest in pursuing training towards Medication Administration Certification and/or Nursing Assistant Certification within 6 months of employment

One year free of problematic substance use

Ability to perform duties discretely and observe program confidentiality policies

Must be computer literate and familiar with Microsoft Office products

Leadership skills or leadership potential with established capacity to multi-task and work efficiently with limited direction or supervision

Ability to act as a positive and supportive presence for clients and staff, even under stressful circumstances with a highly professional and compassionate approach and a commitment to person-centered care

6-month requirement between any treatment services and employment

Preferred

Experience with substance use treatment, justice-involvement, or related field preferred

1 year experience in a medical office setting, including familiarity with electronic medical records and knowledge of medical terminology preferred

Clear, compassionate, and highly professional communication skills, including both oral and written with the desire to have an impact on the lives of our clients in both big and small ways

Ability to relate to people from diverse backgrounds with complex barriers to success

First Aid/CPR/AED training and certification required within 6 months of hire