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CH Promotions · 1 day ago

Entry Level Account Manager - Frontier Sales

Irondequoit, NY

Full-time

Onsite

New Grad, Entry Level

CH Promotions is seeking an Entry Level Account Manager for Frontier Communications to engage with customers and promote their telecommunications products. The role involves direct communication with clients, resolving inquiries, and supporting the sales team to enhance customer satisfaction.

Marketing & Advertising

Responsibilities

Serve as the main point of contact on behalf of Frontier and communicate directly with residential customers to promote Frontier’s telecommunications products and services

Handle product inquiries, resolving conflicts to ensure satisfaction, and ensuring all sales interactions comply with company policies and industry regulations

Review all sales orders to meet quality and compliance requirements to ensure successful conversion through the sales process

Proactively identify, understand, and solve client problems promptly and effectively to maintain a positive sales experience

Support the sales team by guiding realistic customer expectations and escalating complex customer issues to the appropriate department

Work closely with fellow Entry Level Account Managers and the sales team to analyze approaches, share insights, and develop more effective sales strategies

Establish and maintain open communication channels for continuous information and feedback exchange between the client and the internal team

Acquire a comprehensive understanding of Frontier Communications' residential products and services, including benefits, pricing, and specifications, to provide informed client support