Apply on Employer Site

Computacenter · 1 day ago

Application Support Analyst

US - San Francisco, CA

Full-time

Onsite

New Grad, Entry Level

$70K/yr - $70K/yr

Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. In this role, you will work closely with stakeholders to analyze incidents and collaborate with development teams to provide resolutions for diverse applications.

CRMHardwareInformation TechnologySoftware

H1B Sponsor Likely

Responsibilities

Provide Application Support in a challenging business environment

Effectively prioritize incidents in accordance with defined SLA’s

Take ownership of incidents by conducting detailed analysis and seeing them through to a successful conclusion where possible

Liaise with stakeholders, developers & other Incident Resolver teams

Proactively monitor supported applications, whilst also reporting and resolving any issues

Document any new resolutions/information - sharing with team members by updating an already extensive library of knowledge articles

Qualification

Analytical skillsSQL knowledgeProblem-solving skillsITSM Remedy experienceApplication support experienceSelf-organizationResilienceCommunication skillsTeam-orientedTime management

Required

Able to recreate, clearly articulate and document problems to internal development teams, as well as offshore partners

Excellent analytical, and creative problem-solving skills

Strategic thinking and tactical execution skills

Good knowledge of the IT industry and an understanding of IT technologies and products

Excellent written and verbal communication skills

Comfortable communicating with colleagues in different countries where English is not the first spoken language

Good self-organization and time management skills

Ability to prioritize and handle multiple requests simultaneously

Can build trust, be assertive when required and shows initiative and enthusiasm

Resilience, and able to deal with stressful situations

Business acumen with strong analytical skills

Demonstrate an understanding of product supply chains

Commercially astute

Team-oriented working and thinking

Legally eligible to work in the United States

Preferred

Bachelor's degree in Business, Information Technology or related field, or equivalent experience

Proven technical experience in a help desk environment

Knowledge of SQL & basic script writing for data analysis

Familiarity of Oracle and Microsoft SQL databases

Previous experience using ITSM Remedy

Background in applications development (developer experience)

Benefits

Competitive compensation plans

Attractive mix of benefit plans

Company

Computacenter

Glassdoor3.8

Computacenter is an IT services company that provides infrastructure, digital transformation, consulting, and managed services.

Founded in 1981

Hatfield, Hertford, GBR

10001+ employees

https://www.computacenter.com

H1B Sponsorship

Computacenter has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2021 (2)

2020 (4)