Zendesk · 2 days ago
Principal Data Product Manager
Madison, WI
Full-time
Hybrid
Senior Level, Lead/Staff
$183K/yr - $275K/yr
5+ years expZendesk is a company that provides software to enhance customer service experiences. They are seeking a highly analytical and strategic Data Product Manager to own and drive the strategy and implementation of critical business metrics, ensuring data-driven decision-making aligns with strategic objectives.
Customer ServiceData ManagementEnterprise SoftwareSoftwareTechnical Support
Responsibilities
Collaborate with senior stakeholders across departments (Product, Sales, Marketing, Finance, Engineering) to define and refine core business metrics
Establish clear definitions, calculation methodologies, and data sources for all KPIs
Justify decisions made on definitions to senior stakeholders (including C-Suite)
Develop and maintain a comprehensive data dictionary and documentation for all key metrics in collaboration with the Data Governance team
Work closely with engineering and data teams to implement metric calculations and reporting dashboards
Make recommendations to stakeholders on implementation approaches for metric calculations and reporting
Prioritize enhancement requests based on level of effort and business value
Ensure timely and accurate updates to metrics in response to business changes and requirements
Collaborate with relevant teams to proactively identify and resolve data discrepancies and inconsistencies
Provide insightful analysis of key metrics to identify trends, opportunities, and risks
Develop and deliver regular reports and dashboards to senior management, highlighting key performance and actionable insights
Effectively communicate complex data concepts to both technical and non-technical audiences
Build strong relationships with senior stakeholders and technical teams
Facilitate cross-functional collaboration to ensure alignment on metric definitions and data requirements
Ensure broad organizational awareness on key data assets and business metrics
Promote data literacy across the organization, ensuring that all stakeholders understand the available data and its implications
Act as a subject matter expert, providing guidance and support to business users on data interpretation and analysis
Qualification
Required
Bachelor's or Master's degree in a quantitative field (e.g., Mathematics, Statistics, Computer Science, Economics, Business Analytics)
5+ years of experience in data product management, data strategy or analytics
Strong understanding of data platforms (Snowflake, dbt etc.), data modeling and enterprise analytics ecosystem
Proven experience within a software company or as a consultant
Strong understanding of software business models and key performance indicators
Strong understanding of the use of core business systems (ERP, CRM etc.)
Excellent communication and presentation skills, with the ability to convey complex information clearly and concisely
Strong project management and organizational skills, with the ability to manage multiple priorities
Ability to work independently and collaboratively in a fast-paced environment
Preferred
Experience of a transaction (private equity buyout or IPO) as an operator or advisor
Benefits
Bonus
Benefits
Related incentives
Company
Zendesk
Zendesk develops a customizable customer service platform for organizations.
5001-10000 employees
H1B Sponsorship
Zendesk has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (50)
2024 (69)
2023 (37)
2022 (92)
2021 (93)
2020 (44)
Funding
Current Stage
Public CompanyTotal Funding
$85.5MKey Investors
RedpointMatrixBenchmark
2022-11-22Private Equity
2022-06-24Acquired
2019-09-18Grant
Leadership Team
Mikkel Asger Svane
CEO and Co-Founder
Adrian McDermott
Chief Technology Officer
Recent News
Index Ventures
2026-01-06
Small Business Trends
2026-01-04
Small Business Trends
2025-12-25
Company data provided by crunchbase