CentroMed · 1 day ago
Customer Service Representative Dental (Bilingual)
San Antonio,TX,US
Full-time
Onsite
New Grad, Entry LevelCentroMed is a non-profit organization providing healthcare services to various populations. The Customer Service Representative will welcome patients, manage registration and ensure positive experiences while coordinating data entry and financial reviews.
Hospital & Health Care
Responsibilities
Demonstrate proficiency in establishing and updating accounts in the computer system using name, alias, family members, SSN, and account numbers
Demonstrate proficiency in entering charges for self-pay, insurance, and eligibility programs. Reconciles charges at the end of each day. Maintains error-free daily balance sheets
Determine patient eligibility for participation in special programs (i.e., Methodist Healthcare Ministries, and others)
Assist patients and visitors who walk into the clinic. Answer telephones identifying self and name of clinic
Demonstrate an excellent understanding of insurance (especially Medicaid, Medicare, and CHIP) and eligibility (Methodist Homeless) programs. To include the use of TMHP and Availity to verify current insurance status
Demonstrate ability to schedule patient appointments according to established protocols
Maintain 100% productivity rate. Demonstrate proficiency in encounter entries, maintaining logs, knowledge of referrals, and outreach paperwork. Review and update household’s financial and demographic information annually
Perform intake interview on all new patients using a standard registration form and confirm homelessness. Review and update patient registration form and demographic information periodically
Assemble necessary medical/dental record forms for specific patient categories and initiate encounter form as necessary
Follow-up on no-shows as directed by Provider
Maintain excellent personal attire to include uniform, nametag, and compliance with CentroMed appearance as outlined in the Employee Policy Handbook
Demonstrate excellent attendance and punctuality
Assist clinical teams in patient assessment via observation and notifies clinician in the event of an emergency
Abide by policies and procedures dictated in the Employee Safety Handbook, to include maintaining agency, OSHA and JCAHO compliance standards
Participate in the agency’s Quality Improvement Program
Assists with outreach activities and other duties as assigned by the Director or Supervisor
Qualification
Required
High School Diploma or equivalent
General experience working in a health care setting
Strong clerical skills to include keyboarding and a good understanding of basic math
Computer knowledge and use of calculator
Must possess mental ability to conduct interviews, reconcile encounter reports and conduct audits with a better-than-average attention to detail
Bilingual English/Spanish
Preferred
Experience with medical data entry
Benefits
Health, Dental, Vision & Life Insurance
Retirement Plans 403(B)- Company Match Contributions
Basic Life Insurance
Basic Life Insurance for your Spouse & Children
Short & Long-Term Disability
Flexible Spending Account (FSA)
Wellness Employee Assistance (EAP)
Travel Reimbursement
Critical Illness insurance, hospital indemnity, accident insurance - These are additional benefits that fit your needs & lifestyle & help you feel extra protected
6 paid company holidays, plus (2) extra floating holidays
Paid time off/ vacation time
Career development opportunities
Many other benefits in a collaborative culture that focuses on work life balance, innovation, & teamwork
Company
CentroMed
El Centro del Barrio d.b.a.
Founded in 1971
501-1000 employees
H1B Sponsorship
CentroMed has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2020 (4)
Funding
Current Stage
Late StageLeadership Team
David Amason
AVP - Assistant Chief Information Officer
Company data provided by crunchbase