ServiceNow · 2 days ago
Senior Staff Strategic Program Manager
United States
Full-time
Remote
Senior Level, Lead/Staff
10+ years expServiceNow is a global market leader in innovative AI-enhanced technology, transforming how organizations work. The Senior Staff Strategic Program Manager will lead the execution and delivery of programs, driving organizational change and improving operational efficiencies through effective project management and stakeholder engagement.
Agentic AIBusiness Process Automation (BPA)Cloud ManagementEnterprise SoftwareRobotic Process Automation (RPA)SaaS
Responsibilities
Operates with a high-degree of autonomy, seeks to address long-standing organizational opportunities, and effects change within design and our cross-functional partner orgs. To address organizational opportunities, you’ll define an end-to-end plan, engage with executive stakeholders, drive root cause analysis, implement solutions and monitor effectiveness of solutions
You’ll implement scalable processes or solutions that help us effectively plan and manage multiple projects to meet our objectives
Contribute to the development of the program management function. Share back successful practices, frameworks, tools, and lessons learned that have worked in your Program
Identify connections and reconcile possible collisions between different stakeholders
Ensure transparency, alignment and clear communication of program status and overall resourcing across the portfolio to key stakeholders
Develop and maintain governance processes including steering committee operations, approval workflows, risk management protocols, and compliance checkpoints to ensure consistent oversight and strategic alignment
Qualification
Required
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
10+ years of strategic project/program management experience in mid/large size SaaS companies
Leads challenging, innovative and productive conversations to solve critical challenges in both strategic and tactical circumstances
Models change agent behavior by coaching others to solicit buy-in, promote and communicate new scalable solutions to improve execution processes across our organization and beyond
Educates cross-functional peers about their discipline and advocates for its value
Actively shares knowledge and expertise with others to ensure diversity and inclusion with the goal of elevating colleagues, teams, and community of practice
Experience working on and managing large projects or programs with cross-functional teams
Deliver solutions and strategies while mitigating or removing obstacles
Experience utilizing software to keep projects organized, track metrics, and report on progress
Company
ServiceNow
ServiceNow is an AI platform that delivers IT operations, field service management and app engine solutions.
10001+ employees
H1B Sponsorship
ServiceNow has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (910)
2024 (876)
2023 (807)
2022 (840)
2021 (447)
2020 (439)
Funding
Current Stage
Public CompanyTotal Funding
$83.7MKey Investors
Sequoia CapitalJMI Equity
2022-12-09Post Ipo Equity
2012-07-29IPO
2012-03-20Private Equity· $10.98M
Leadership Team
Bill McDermott
Chairman and CEO
Pat Casey
Chief Technology Officer & EVP of DevOps
Recent News
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