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Convera · 4 days ago

Coordinator, Payment Processing Operations

Santa Ana

Full-time

Hybrid

New Grad, Entry Level

Convera is the largest non-bank B2B cross-border payments company in the world. The Coordinator of Payment Processing Operations is responsible for reviewing and analyzing banking details to ensure compliance with client requirements, resolving payment queries, and processing cancellations and refunds accurately.

InternetPaymentsSoftware

Responsibilities

Resolving multi-channel payment queries via email, Swift messaging or ECM cases providing immediate answers were possible and referring to banking partners or Client Service when necessary

Accurately process cancellations, reissues, and refunds requests in accordance with agreed SLA’s

Follows recommendations from Treasury and CS Team to limit potential loss to Convera or our customer by setting up wires with the correct Time/Rate critical buybacks/reissues and action with urgency with the right currency requirements

Ensure appropriate accounting proof is present prior to actioning any repurchase request

Identify and initiate the proper bank message to resolve payment breaks. Amendments, Recalls, Tracers, Bank Charges Inquiry, Respond to request for Compliance inquiries

Communicate frequently with the correspondent bank network to help resolve payment investigations

Monitor intake channels to keep the right level of daily productivity to enable Convera to deliver a good service and ensure the respective processing of wires within the agreed service level agreement