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Jet Aviation · 1 day ago

Flight Management Representative

Teterboro, NJ

Full-time

Hybrid

Mid Level

$36/hr - $44/hr

3+ years exp

Jet Aviation has been crafting flight in its smoothest form since 1967, and they are seeking a Flight Management Representative to support their private aviation clients. In this role, you will coordinate logistics for client trips and deliver exceptional customer service in a fast-paced environment.

AerospacePublic SafetyService Industry

Responsibilities

Plan and coordinate logistics of all aspects of domestic and international client trips

Prepare domestic and international itineraries for clients; trip times, airport selection, FBO coordination and transportation on behalf of our clients

Handle high volume email with acknowledgments in a timely fashion

Answer phone calls on team and individual lines and assist crews, clients, vendors, and internal departments

Closely collaborate with crew, maintenance, and operations to safely execute each flight within government and company guidelines

Provide high touch professional customer service through proper business etiquette and decorum upon every interaction, internally and externally

Assign crewmembers to trips as per Federal Aviation Regulations, company, and client requirements

Manage scheduling challenges including, crew schedule, supplemental crew coordination, client demands, and alternate planning options

Coordinate client catering and ground transportation, as requested

Adhere to and be familiar with specific client requirements when planning trips and for communication with client, maintaining client profiles in planning systems

Ensure that each crewmember has been fully briefed prior to any trip and any changes thereafter

Review all flight details, enlist operations reviews as necessary, to have trip ready for release by Flight Control department

Provide briefing to FBOs on aircraft schedule and needs, including hangar, after hours, and other ancillary arrangements

Provide accurate and concise pass down to ensure seamless continuity with next shift coordinator

Collect, research, and analyze data as needed to complete the planning aspects of any trip and provide complete and pertinent information to the client and other stakeholders

Support Team with workload, as needed

Represents Jet Aviation as one company internally and externally with industry groups, regulatory bodies and the General Dynamics network

Qualification

Private aviation knowledgeMicrosoft Office SuiteConcierge service experienceScheduling coordinationData analysisStrategic thinkingCustomer service skillsInterpersonal skillsFlexibilityProblem-solving