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Vantive · 3 months ago

Technical Product Consultant - RIKA

Michigan, United States

Full-time

Hybrid

Senior Level

$80K/yr - $100K/yr

5+ years exp

Vantive is a vital organ therapy company focused on extending lives and improving dialysis experiences through innovative solutions. The Technical Product Consultant will serve as a key member of the Technical Service team, providing expert support for medical devices and resolving complex customer issues in clinical settings.

Health CareMedicalTherapeuticsWellness

Responsibilities

Primary contact and subject matter expert to evaluate and consultant on escalated service repair issues and provide expert technical support on medical devices

Apply expert knowledge in escalated product and systems issues to provide service recommendations in device(s) and computer-based systems

Investigate patient safety concerns and provide effective and timely resolution to all stakeholders

Participate in installation planning phase to support new and existing product launches

Effectively and proactively liaises between the customer, service depot, R&D and field service, and other stakeholders to assist in day-to-day needs

Communicate accurately and confidently during customer resolutions, while maintaining customer confidence in the product, the field representative, and the company

Leverage industry leading concepts to deliver robust, data driven solutions, e.g. Lean, Six Sigma

Provide documentation and technical expertise to the customer for their creation and revision of training programs, curricula, service processes, forms and/or any other training related material

May conduct technical training classes for internal/external attendees

Together with 3rd party manufacturing team, monitors service updates and training content for opportunities to enhance and improve training materials

Provide direction and mentoring to team members

Lead and execute individual and team projects that maximize customer value and improve the company's financial results

Effectively manage and schedule travel to stakeholder and clinical facilities to provide technical support, technical training, and attend meetings or trainings

Adhere to all environmental, health and safety SOP’s, equipment, policies, and procedures, including any department specific requirements

Demonstrate interpersonal skills that embrace Vantive’s cultural values of Care, Own it, Trust and Innovate

Perform other duties as assigned

Qualification

Electro-mechanical troubleshootingBiomedical engineering practicesTechnical support on medical devicesData analysis conceptsIT systems knowledgeTraining skillsCustomer relationship managementLeanSix Sigma conceptsCompliance with safety standardsInterpersonal skillsCommunication skillsProblem-solving skillsTeamworkAdaptability

Required

Proven ability to resolve complex customer issues with professionalism and efficiency

Strong interpersonal and communication skills, with a demonstrated ability to influence, collaborate, and build relationships across teams and organizational levels

Track record of fostering teamwork and partnership while aligning with company policies and values

Comfortable working in clinical environments (e.g., hospitals, clinics) and adhering to PPE requirements such as gowning and facial masks

Proficient in Microsoft Office applications including Outlook, Word, Excel, PowerPoint, and Project

Familiarity with data analysis concepts and tools

Ability to clearly communicate technical concepts to both customers and internal teams

Demonstrated adaptability, cross-functional collaboration, and effective problem-solving skills

Experience in biomedical engineering practices including installation, preventive maintenance, calibration, and repair of electromechanical and digital medical devices

Skilled in diagnosing and replacing defective parts, performing mechanical adjustments, and ensuring compliance with safety and regulatory standards

Physical ability to perform the role, including standing, kneeling, bending, and lifting up to 50 lbs

Ability to travel 50-75%, including overnight stays; willingness to drive long distances or fly as required

Valid driver's license required

Demonstrates alignment with Vantive's cultural values: Care, Own it, Trust, and Innovate

Associate's degree or higher in a related field (Electrical/Electronic Engineering, Biomedical Equipment Technology, or Computer Science) OR CBET or equivalent BMET certification OR Completion of U.S. military training in electrical or biomedical equipment technology AND Minimum 5 years of electro-mechanical troubleshooting experience

Associate's degree or higher in a non-related field AND Minimum 7 years of electro-mechanical troubleshooting experience

Preferred

Preferred knowledge of IT systems including device connectivity, network integration, wireless protocols, mobile technologies, software support, and cybersecurity standards